USR 233: Julie Broad- It's All About SERVICE, then Selling
The Kelly Roach Show
Kelly Roach
4.9 • 965 Ratings
🗓️ 15 June 2017
⏱️ 27 minutes
🧾️ Download transcript
Summary
Sales isn't for everyone. Let's be honest, not everyone can walk into a room and convince a bunch of suits that they need your product. But what if the sales process could be transformed into something that 'comes natural' to you?
In this episode we are talking to Julie Broad, bestselling author and entrepreneur who teaches what it means to give your customers the service and the attention they need over just making the sale.
Shifting the focus onto the customer and what they want is how you are going to keep them coming back for purchase after purchase. Having the right mindset is the KEY to going in and keeping focus on what you are really there for. It's a relationship and you have to build that relationship up in order for them to see what you can do.
Julie shares with us the what it means to have BRAND MAGIC:
M- Message,
A- Appearance
G- Google Result
I- I'm an Expert in…
C- Character
"You are getting paid for who you are, NOT for what you are selling" --Julie Broad
When you are building the relationships with your customers you are also building your brand. Showing people what your values are and the things you stand for are the things that will make you become memorable!
Mentioned in this episode:
Check out Julie's book "New Brand You"
Connect with Julie Broad:
Twitter: @thejuliebroad
For more business tips and strategies, follow along with Kelly:
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Website: https://kellyroachcoaching.com
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Transcript
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| 0:00.0 | Unstoppable Success Radio, episode 233. |
| 0:05.0 | The Summer Guest Fest has arrived and this year we've decided since Summer Time |
| 0:12.0 | is the easiest time of year to get distracted from your |
| 0:14.7 | business the kids are home from school vacation is on the horizon there's so much |
| 0:19.9 | going on that can keep you from moving forward towards your goals, that we want to do |
| 0:24.1 | everything possible to keep you on track and inspire you to keep moving forward towards |
| 0:30.2 | accomplishing your big dream. So for the next two months, |
| 0:33.6 | we're going to be offering you at least |
| 0:35.6 | two special guest episodes each and every week. |
| 0:39.0 | We hope you enjoy the extra value, the added inspiration, and a little extra urge of motivation to keep on going. |
| 0:47.0 | Welcome to Unstoppable Success Radio. |
| 0:51.0 | I am your host Kelly Roach and I am thrilled to be here with Julie |
| 0:54.8 | Broad. Julie welcome to the show. Thanks for having me. |
| 0:58.3 | Excited to have you here. So I'm to share a little bit about you Julie with |
| 1:02.3 | our listeners and then you can help |
| 1:03.7 | us fill in any gaps before we go ahead and get started. |
| 1:07.0 | Julie Broad is an MBA and she is an Amazon number one best-selling author and International Book Award winner. |
| 1:14.2 | She's the recipient of the top 20-40 award for Vancouver Island in 2014. |
| 1:20.0 | She's a successful entrepreneur, a recognized real estate investor, |
| 1:23.8 | and a popular speaker and workshop trainer. |
| 1:26.6 | She's known for helping real estate investors |
| 1:28.6 | and brand new entrepreneurs who aren't naturally |
... |
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