Using OBM to Improve Systems and Culture in Fire Departments: Session 161 with Natalie Parks

The Behavioral Observations Podcast with Matt Cicoria

Matt Cicoria

Science, Mental Health, Skinner, Behaviorism, Behaviorconsultant, Aba, Behavioralpsychology, Health & Fitness, Appliedbehavioranalysis, Autism, Acceptanceandcommitmenttherapy, Fba, Social Sciences, Verbalbehavior, Bcba, Functionalassessment, Discretetrial

4.8 • 648 Ratings

🗓️ 23 July 2021

⏱️ 69 minutes

🔗️ Recording | iTunes | RSS

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Summary

Dr. Natalie Parks from Behavior Leader stopped by the podcast again for another fun conversation. In her previous appearance, we talked about the importance of providing feedback "the right way." And in this episode, we extend that theme and discuss the work that she and her colleagues have done in helping several fire departments in the St. Louis area improve their operations.

In particular, we covered:

The challenges of consulting in a shift-work setting.
The cultural idiosyncrasies of fire departments.
Working with unionized personnel.
Streamlining policies and procedures for more efficient fire department operations, and,
Making inroads relative to diversity and inclusion in these settings.

Even if you have no connection with, or interest in emergency service settings, I encourage you to listen all the way through this episode anyway, as I think there are plenty of lessons that easily translate to other workplace environments.

I also want to note that Natalie's company, BehaviorLeader, offers training in the areas of Diversity, Equity, and Inclusion, Leadership, and Business Development. They're even developing a course on inclusion, which you can learn more about here . Be sure to follow their work on Facebook.

Session 161 is brought to you by the following:

The ABA Marketing Minute from Rich Brooks at Flyte New Media. If you're wondering how to successfully market your ABA practice, go to takeflyte.com/abaminute, and check out Flyte New Media's free 35 minute lesson on building effective websites.
The Professional Crisis Management Association, or PCMA for short. Later on in the show, you'll hear from one of the most popular podcast guests, Dr. Merrill Winston, where he'll talk about how PCMA helps agencies support individuals who exhibit dangerous behaviors. For more info on them, go to crisisintervention.com.
If you like what you hear on the Behavioral Observations Podcast, you can support the show by either joining the Patreon group, which provides numerous benefits, or by considering us for your continuing education needs.

Transcript

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0:00.0	Hey everyone, welcome to session 161 of the behavioral observations podcast. In this episode,
0:07.1	Dr. Natalie Parks from Behavioral Leaders, stopped by again for another fun conversation.
0:12.9	In her last appearance on the show, we talked about the importance of providing feedback the right way.
0:18.1	And in this episode, we extend that theme, discuss the work that she and her colleagues
0:21.7	have done in helping several fire departments in the St. Louis area improve their operations.
0:27.0	In particular, we covered the challenges of consulting in shift work settings, the cultural
0:32.9	idiosyncrasies of fire departments, working with unionized personnel, streamlining policies and procedures
0:39.2	for more efficient fire department operations, and making inroads relative to diversity and
0:45.5	inclusion in these settings. And we took all sorts of rabbit holes here and there, too. So that's
0:50.8	just a short list of the things we covered. So, you know, I would say that even if you
0:56.5	have no connection with or interest in emergency service settings, I would encourage you to
1:02.3	check this show out nonetheless. There are a lot of lessons, I think, that are easily
1:07.7	translated to other workplace settings and challenges that I think you'll
1:13.3	benefit from. So I hope you get a lot out of this episode, as I certainly did. I also want to note
1:21.4	that Natalie's company, Behavior Leader, offers training in the areas of diversity, equity, and inclusion, leadership, and business development.
1:30.4	They're even developing a course on inclusion.
1:33.9	I've got the links to all of those trainings over at behavioral observations.com.
1:39.2	So just head over there for the show notes.
1:40.9	Be sure to follow their work on Facebook, which I believe is facebook.com
1:45.9	forward slash behavior leader. Session 161 is brought to you by the following sponsors.
1:54.0	I've got two new ones here, but from familiar names. The first sponsor is the ABA Marketing
2:00.3	Minute from Rich Brooks at Flight New Media.
	...

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