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Crime Stories with Nancy Grace

UNSOLVED: SICK RANSOM TEXTS -MISSING WOMAN'S FAMILY TOLD SHE'D BE "CHOPPED INTO PIECES"

Crime Stories with Nancy Grace

iHeartPodcasts and CrimeOnline

True Crime, News

3.97.6K Ratings

🗓️ 18 August 2025

⏱️ 42 minutes

🧾️ Download transcript

Summary

Layla Santanello, a young mother from Tennessee, has been missing now for over two years. She was last seen  June 27, 2023, in a field next to the Americourt Hotel.

Employees and guests reported that she appeared erratic and paranoid. Surveillance footage captured Layla walking around the hotel, reportedly knocking on doors and searching for someone.

The events leading up to her disappearance began on June 24, three days earlier. Jennifer Santanello, Layla’s mother, received a message from Layla’s Facebook account. The message, sent by Layla’s boyfriend, asked if Layla was in jail or the hospital, saying he hadn’t seen her in more than 24 hours. Later that night, Layla messaged her mother from the same account, writing, “I’m fine mom,” and adding, “I been with a friend. I don’t have a phone to text or call. I’m using someone else’s.”

About two weeks later, a series of strange Cash App requests were sent from Layla’s account to both her stepmother, Brittany Zeitler, and her mother. One request for $100 included the subject line “twlmg.” Several more requests followed in quick succession with the same subject line. Jennifer sent $1 to the account and asked if Layla was okay. As the transactions continued, she came to believe that “twlmg” meant “they won’t let me go.”

Another message allegedly read, “We have Layla. She owes a drug debt, and if she doesn’t pay, you’ll find her chopped up into pieces.”

Joining Nancy Grace today:

 

 

See omnystudio.com/listener for privacy information.

Transcript

Click on a timestamp to play from that location

0:00.0

This is an I-Heart podcast.

0:04.8

Crime Stories with Nancy Grace.

0:11.0

The family of a missing woman last seen running barefoot from a hotel just told she would be chopped into pieces and a sick ransom text.

0:25.4

I'm Nancy Grace.

0:26.3

This is Crime Stories.

0:27.4

Thank you for being with us.

0:29.0

Layla Santonella is a young Tennessee mom living with her boyfriend Michael and baby daughter Nova.

0:33.9

Things take a turn when Layla and her boyfriend get into an argument and Layla leaves the house.

0:43.5

This is Layla Santonello, a young mother from Kingsport, Tennessee, who hasn't been seen in nearly two years.

0:52.5

Layla is mom to now four-year-old Nova Grace, who now lives

0:55.9

with her grandmother, Jennifer Santinello. Jennifer, Layla's father, George Emmett, and stepmother

1:04.3

Britney Zeitler, are all desperate to bring Layla home and reunite her with her daughter.

1:09.2

Where is Layla?

1:11.6

Again, thank you for being with us tonight in our search for missing mom, Leila.

1:16.9

What do we know?

1:18.8

Joining me and All-Star panel to make sense of what we're learning right now.

1:23.0

But first, listen to this.

1:24.6

She had the suit on and there was a pink teddy bear.

1:29.3

Exactly.

1:30.3

Oh, like literally the same color and everything.

1:34.3

And he was sitting in the chair and he was holding her like this, right?

1:38.3

And he had his other arm like this, just in his lap.

...

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