The following is an excerpt from the disunplug roundtable discussion, a weekly trip

planning podcast with unbiased advice on getting the most from your next

Disney vacation. Each week our team of Disney experts tells you what's new,

what's good, and what's not so good in the world of Disney. New shows are

released every Tuesday and can be found by going to podcast.wdwinfo.com.

Now Kevin and John had a chance to experience one of the...

Oh, and Cory, that's why Cory was there. Had a chance to experience one of the

lights on tours that they're doing this year for Halloween, Harnights.

It's one of the RIP tours. RIP tours. So tell us all about it.

It was very good, it was very interesting. Let's start with the negative experience we had right

away. First of all, the negative experience starts on the telephone. When you call

up to make these tours, I believe there's one person answering the telephone.

And if you don't get that through, you have to leave a message.

Well, I tried that like six times, and then I just called back every five minutes.

You have to get the one person taking reservations to answer the phone.

So it's kind of difficult to get through, but once you do, it's an easy process.

I have to tell you from our experience at Halloween, Harnights, the electronic pickup scenario at

Universal is absolutely the most chaotic thing I have ever seen. I can't believe they don't

have that together yet with their ticketing. It seems like the whole ticketing thing is a real

nightmare. See, and Disney does such a great job with those kiosks and everything, but that's

another story. Well, it was the will call pickup, I think. The will call pickup, yeah, not the

electronic. The electronic pickup is all right. It's the will call pickup. When we had to go to

...