Uber, and how to fix things when trust is broken | Fixable

TED Business

TED

Business, Modupe Akinola, Ted Business Podcast, Business Leadership Podcast, Ted Talks Business, Ted Modupe, Ted Talks

4 • 1.2K Ratings

🗓️ 4 September 2023

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Trust issues at work? This week, we’re sharing an episode from Fixable, another podcast from the TED Audio Collective, that dives deep into trust and how we can cultivate it at work. In this episode, Frances Frei recounts when she was brought in to help Uber with their massive trust breakdown. Using Uber as a case study, she and co-host Anne Morriss explain the three pillars of trust – authenticity, empathy, and logic – and solutions to strengthen each leg when they’re on shaky ground.

For more actionable workplace advice from Anne and Frances, find Fixable wherever you’re listening to this.

Transcript

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0:00.0	Ted Audio Collective
0:08.0	Hi everyone, it's Madupec.
0:11.0	We have something different for you today.
0:13.0	Fixable, Ted's business call and show is back.
0:18.0	Francis Frye is a Harvard Business School professor.
0:21.0	Anne Morris is a CEO and best-selling author.
0:26.0	Anne and Francis are two of the top leadership coaches in the world.
0:31.0	Did I mention they're also married to each other?
0:34.0	Together, Anne and Francis move fast and fix stuff
0:39.0	by talking to guest scholars about their workplace issues
0:42.0	and solving their problems in 30 minutes or less.
0:47.0	Listeners and guests will receive actionable insights
0:51.0	to create meaningful change in the workplace.
0:54.0	If you want to be unfixable, you can call the hotline
0:58.0	to leave Anne and Francis a voicemail with your workplace problem.
1:02.0	That number is 234 Fixable.
1:07.0	That's 234-349-2253.
1:13.0	And you can listen to Fixable wherever you're listening to this podcast.
1:25.0	Hi everyone, welcome back to Fixable.
1:27.0	I'm Anne Morris.
1:28.0	I'm a company builder and a leadership coach.
1:30.0	And I'm Francis Frye.
	...

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