Turning Customer Friction into Billion Dollar Growth
The Playbook With David Meltzer
David Meltzer, Entrepreneur.com
4.9 • 1.9K Ratings
🗓️ 3 September 2025
⏱️ 19 minutes
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Transcript
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| 0:00.0 | David Meltzer with Entrepreneurs, The Playbook, and I have an entrepreneur for you, such a successful |
| 0:05.8 | entrepreneur and such a successful company. |
| 0:09.0 | Deshaun Sharma, welcome to the Playbook. |
| 0:12.0 | Thank you for having to do. |
| 0:13.4 | Well, you are the CEO of Paymentis. |
| 0:17.4 | Yes. |
| 0:17.8 | And it's really a great solution if you understand the economics that in the culture |
| 0:25.7 | around the economics today, there is big changes not only happening with regulations, |
| 0:32.5 | but culturally we have a big shift in understanding the financial position, safety, |
| 0:40.3 | timing of risk zones, and even insulation of our economic situation. |
| 0:45.8 | For you, what's the core objective of payment that has created an over billion dollar? |
| 0:52.6 | If you think about the bill payments industry, which is what we are focused on, |
| 0:58.0 | we are a cloud-based bill payment service provider, we serve utilities, insurance companies, |
| 1:04.0 | government agencies, government companies, so on. |
| 1:07.0 | And for your listeners, if you're making a payment, you receive a bill. |
| 1:12.0 | Chances are we are the ones that were enabling the technology to get that electronically, |
| 1:16.2 | and then you're making a payment. |
| 1:17.2 | We are the ones you're about mighty processing it. |
| 1:19.7 | But if you think about what we are all about, |
| 1:22.6 | it is about understanding that bill payments, |
| 1:25.9 | no one enjoys the know-house, but it's the most essential activity financially between the typical |
| 1:32.6 | household. |
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