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The Playbook With David Meltzer

Turning Customer Friction into Billion Dollar Growth

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Entrepreneurship, Business, Careers

4.91.9K Ratings

🗓️ 3 September 2025

⏱️ 19 minutes

🧾️ Download transcript

Summary

In today’s episode, I sit down with Dushyant Sharma, founder and CEO of Paymentus, a company valued at over a billion dollars that powers the bill payment systems behind utilities, insurers, government agencies, and more. We explore how Paymentus has transformed a service nobody enjoys into a customer-friendly, cost-saving solution by offering flexibility, clarity, and choice. Dushyant shares how aligning payment processing with customer needs reduces costly service calls, improves collections, and creates a better overall experience. We also discuss the culture that keeps Paymentus nimble despite its scale, and why its growth strategy started by serving the clients everyone else ignored.

Transcript

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0:00.0

David Meltzer with Entrepreneurs, The Playbook, and I have an entrepreneur for you, such a successful

0:05.8

entrepreneur and such a successful company.

0:09.0

Deshaun Sharma, welcome to the Playbook.

0:12.0

Thank you for having to do.

0:13.4

Well, you are the CEO of Paymentis.

0:17.4

Yes.

0:17.8

And it's really a great solution if you understand the economics that in the culture

0:25.7

around the economics today, there is big changes not only happening with regulations,

0:32.5

but culturally we have a big shift in understanding the financial position, safety,

0:40.3

timing of risk zones, and even insulation of our economic situation.

0:45.8

For you, what's the core objective of payment that has created an over billion dollar?

0:52.6

If you think about the bill payments industry, which is what we are focused on,

0:58.0

we are a cloud-based bill payment service provider, we serve utilities, insurance companies,

1:04.0

government agencies, government companies, so on.

1:07.0

And for your listeners, if you're making a payment, you receive a bill.

1:12.0

Chances are we are the ones that were enabling the technology to get that electronically,

1:16.2

and then you're making a payment.

1:17.2

We are the ones you're about mighty processing it.

1:19.7

But if you think about what we are all about,

1:22.6

it is about understanding that bill payments,

1:25.9

no one enjoys the know-house, but it's the most essential activity financially between the typical

1:32.6

household.

...

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