TSB customers hit by 'SIM swappers'
Money Box
BBC
4.2 • 825 Ratings
🗓️ 26 May 2018
⏱️ 24 minutes
🧾️ Download transcript
Summary
How can you avoid SIM swap fraud happening to you? TSB customers have contacted Money Box after their mobile phones were targeted by criminals. The fraud involves an identity thief posing as their victim in order to trick mobile phone providers into issuing a new SIM card. That card is then used, along with other information, to access and steal from online bank accounts. Reporter Tony Bonsignore investigates, and we hear from Keiron Dalton, head of fraud at Aspect Software.
There is a call for people who have stopped work before reaching state pension age to check if they can top up their pension through voluntary contributions. In certain cases it could add £244 a year to their state pension. Steve Webb, director of policy at Royal London explains who qualifies and what they need to do.
More lenders appear to be offering mortgages to older borrowers, with one provider allowing people to hold one until the age of 99. Jane King, independent mortgage advisor with Ash-Ridge Private Finance discusses what is behind the focus on older borrowers.
Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Hugh Levinson.
Transcript
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| 0:00.0 | Welcome to the download of Moneybox, the program about your money. |
| 0:03.4 | This is the BBC. |
| 0:06.1 | Hello, in today's program, after our item on thieves stealing money from TSB accounts, |
| 0:11.8 | the bank admits to us that the incidence of fraud is growing. |
| 0:15.8 | We look at how thieves steal money from your bank by hijacking your mobile phone. |
| 0:20.4 | How would you like to get a pension of more than £240 a year for life? |
| 0:25.1 | And it only costs a one-off payment of $740. |
| 0:28.7 | The man who invented the system tells us how. |
| 0:31.7 | And if you see a group of pensioners talking together and shouting, |
| 0:34.6 | House, they're probably not playing bingo. |
| 0:38.7 | But first, more problems at the bank, TSB. Nearly five weeks after the original IT meltdown, some customers |
| 0:45.1 | are still struggling to make payments and access their online banking. TSP says it is |
| 0:50.5 | working round the clock to fix the issues. But those difficulties now appear to be |
| 0:55.2 | encouraging fraudsters to target the bank, as Tony Bonsignor has been finding out. |
| 0:59.7 | Yes, Paul. So meet Ronnie from Carnusti in Angus, a merchant seaman and a TSB customer for more |
| 1:05.6 | than 40 years. A couple of weeks ago, he received a call from his mobile phone provider, |
| 1:16.4 | O2, warning him that someone was trying to cancel his current SIM card and activate a new one. |
| 1:22.0 | O2 had advised me it is a banking scam. They're trying to get into your bank account. |
| 1:27.9 | So I went to the bank on Friday because I couldn't get through to the fraud department. |
| 1:31.5 | It was just ridiculous the length of weight and says, |
| 1:36.2 | could you keep an eye on my account because somebody's trying to hack into it and steal the money? |
| 1:38.1 | They put a watch on it. |
... |
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