Hello again friends this is March

Stenson and welcome back to unlocking new world of

creativity and today in just an eight minute

episode I'd like to share some keys to unlocking that world and elevating your relationship

with customers and clients to one of a trusted advisor. I'd like to share some

questions as you begin the year of evaluating and

assessing the relationships you have with your clients that might stimulate some new

thinking and new ideas and new directions to elevate your consulting and your

service.

Unlocking your world of creativity.

With Mark Stinson, I'd like to ask you some questions that are derived from my book,

Trusted Advisor Journal.

I'll tell you more about the journal as we go along, but let's start with the definition of a trusted advisor. There's three basic skills that are trusted advisor needs and these are a drama book by David Maister. he says that they should one be able to earn trust and two give advice effectively.

You know, this doesn't just say be free with your advice.

This says how to give and deliver that effectively.

And the third attribute is to build relationships.

Now, here's some questions that David Maister prompts in his book,

true professionalism that really you could ask of your own consulting. So number one, in the past,

why haven't we responded as well as we could have to environmental trends that we knew about what held us back?

What have the barriers been to change that?

So yes, certainly in the last year,

we faced some new and different and extreme challenges in business.

...