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The Story of a Brand

Troubadour - Creating Beautiful, Durable, Long-Lasting Bags

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5145 Ratings

🗓️ 3 June 2022

⏱️ 37 minutes

🧾️ Download transcript

Summary

This episode is brought to you by Sendlane.

 

Making the best bag possible is the most thoughtful way to make a bag last a long time, says Abel Samet, co-founder of Troubadour, a brand that makes sustainable bags and accessories that work professionally.

 

"We provide repairs for life on all of our products," Abel says. "I think a big part of sustainability is making sure we're as a society buying products, creating products that last for a long time to minimize what is getting thrown out every day, every month, every year."

 

The focus on sustainability is part of the company ethos and culture, Abel says, whether it's in the design group, customer service, or operations.

 

"People joining our team are really talented," he says. "They want to be here. They're excited about the mission and what we're doing together."

 

That strategy goes to the investor level, too, Abel says.

 

"I think the investor for us understands building a brand, making great products," he says. "Many of our investors are entrepreneurs themselves, and they understand we are playing the long game, and I'd rather make less margin and have a customer who is super delighted with that product."

 

Troubadour sold its first bag in 2013, and the resulting years have provided Abel with some words of wisdom for entrepreneurs in the same shoes.

 

"Be true to yourself and your journey," he says. "You need to decide what's important, and you are welcome to pick a different path from what we've picked. I think we tried to be true to ourselves in creating bags that are great for our customers and are great for the planet, and we don't need to compromise on either front."

 

In Part 2, Abel talks about:

 

* How a long-lasting design helps sustainability.
* The company's ethos and culture.
* How the team was built.
* The brand's investors and their attitude toward the long game.
* The brand's original start with leather bags and how it evolved into their current products.
* Advice for fellow entrepreneurs.
* A rundown of Troubadour's bags.

 

Join Ramon Vela and Abel Samet as they break down the inside story on The Story of a Brand.

 

For more on Troubadour, visit: https://www.troubadourgoods.com/ 

 

Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand,” or click here to listen on your favorite podcast player: Listen now.

 

*

 

This episode is also brought to you by Sendlane.

 

If all DTC companies were forced to turn off Facebook ads, they'd be dead on arrival. Why is that?

 

They over-invest in paid acquisition and under-invest in retention.

 

Luckily, Sendlane makes it easy to solve this problem. Sendlane is an E-Commerce Customer Experience Platform helping hundreds of DTC brands to tighten their existing customer relationships.

 

Sendlane automates personalized customer experiences through Welcome and Abandoned Cart workflows, SMS, Deep Data Integrations with Shopify and WooCommerce, multi-store functionality, and much more.

 

Plus, they don't stand for lazy customer support. Their San-Diego-based team has an average 1-minute response time from a live human, making sure you never get stuck in a chat queue ever again.

 

Curious about how Sendlane can help your DTC brand grow? Schedule a demo with a Specialist. Visit https://www.sendlane.com/story 

Transcript

Click on a timestamp to play from that location

0:00.0

we're super focused on creating an organization and a team that's going to be really effective

0:06.7

at creating what we believe are the best bags in the world and delivering great value and

0:14.5

great experiences and great products for customers. And it's, you know, it's not something that

0:19.9

you ever finish. It's a constant work in progress

0:22.9

and and um but ultimately it's super fun it's super fun to come to work with people that you like

0:29.2

and and with uh people that you respect and and sit in design meetings where you just think like

0:34.4

holy like this is you know you just learn so much and and it's really

0:43.3

it's a big change from what I did before but I just love it it really is fun and uh you know it's

0:51.8

something that you think about all the time.

0:55.1

You think about in the off hours.

0:58.7

It is highly, highly engaging.

1:03.4

And I think that, that hopefully in a positive way,

1:04.8

as part of our culture as a team also.

1:12.5

Recorded at Send Lane Studios.

1:16.5

This is not your average entrepreneur or e-commerce podcast.

1:19.2

And he's not your average host.

1:23.4

This is the story of a brand with your host, Ramon Vela.

1:31.3

If all DTC companies were forced to turn off their Facebook ads, they'd be dead on arrival. Why is that?

1:32.3

Well, they over-invest in paid acquisition and under-invest in retention.

1:37.3

Luckily, Sendlane makes it easy to solve this problem.

1:41.3

Sendlane is an e-commerce customer experience platform helping hundreds of DTC

1:44.8

brands to tighten their existing customer relationships. Send Lane automates personalized customer

...

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