Tribe Talkin’ Ep 6: Learning from Qantas

Transparent Venture Capital by Tribe Global Ventures

Tribe Global Ventures

Investing, Business:investing, Business, Entrepreneurship

5 • 1 Ratings

🗓️ 7 September 2023

⏱️ 81 minutes

🔗️ Recording | iTunes | RSS

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Summary

This episode is a deep dive on the challenges Qantas has been facing. While Qantas is unlike any company we invest in, we believe there are many lessons for our founders and investors to take away.In this episode we discuss: The challenges all companies face in trying to balance the short term vs the long term, and some examples of this conflict to navigate. How incentives drive behaviors, and some ideas for founders and investors in designing interlinked goals, KPI’s and remuneration systems to ensure healthy outcomes over the long term. The reality that leadership changes often happening in a crisis, and how founders, executives and boards should think about setting the transition up. A deep dive into an organisational lifecycle model, and compare CEO’s and companies like Luke Anear of Safety Culture and Vanessa Hudson of Qantas in terms of the different realities their lifecycle locations will be creating for them. Lastly, we discuss the challenges of having to navigate a company through a crisis, while also fielding a media firestorm which applies daily pressure on every word, behaviour and decision. We pose some strategies for how companies should operate in this unique situation.As always we’d love to hear from you, and we’d really appreciate if you could leave a quick rating on the podcast. [email protected]

Transcript

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0:00.0	Welcome to Tribe Talking by Tribe Global Ventures, the B2BVC. In today's episode, we focus on just one issue,
0:17.2	Qantas. While Qantas is unlike any of the companies we invest in, we believe there are many
0:22.3	lessons for our founders and investors to take away from this story. In this episode, we discuss
0:27.9	the challenges all companies face trying to balance the short term with the long term and some
0:33.2	examples of this conflict. We talk about how incentives drive behaviours and try and give you
0:38.2	some ideas in designing your goals, KPIs and remuneration systems to ensure you get healthy outcomes
0:44.4	over the long term. We discuss the reality that leadership changes often happen in a crisis
0:49.0	and how founders, executives and the board should think about setting up transition for success.
0:55.0	In this we talk about the board's role in potentially creating some dysfunction.
0:59.0	We do a deep dive into an organizational life cycle model, but we compare different companies
1:04.0	like safety culture and Qantas and CEOs such as Luke, Aenea and Vanessa Hudson,
1:09.0	and the different experiences that they are going to be
1:11.5	going through based on their position in the life cycle.
1:14.5	We think the life cycle is important to understand because if you know the road ahead, you
1:18.7	can go a little faster.
1:20.7	Lastly, we discuss the challenges of having to navigate a company through a crisis, whilst
1:24.9	also fielding a media firestorm which applies daily pressure to every word,
1:30.3	behaviour and decision. We pose some ideas and strategies for how companies should operate within this
1:35.3	unique situation. We hope you enjoy this episode and we look forward to any feedback. Good morning, everyone.
1:52.0	Good morning.
1:53.6	You can tell Aaron is in far north Queensland because his video is misty like there is humidity somewhere.
2:02.3	The fog of 10% humidity that is fun with Queensland.
	...

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