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The Bottom Line

Transformation

The Bottom Line

BBC

Personal Journals, Society & Culture, Business

4.6606 Ratings

🗓️ 13 March 2014

⏱️ 28 minutes

🧾️ Download transcript

Summary

Corporate turnaround and transformational tales. Evan Davis and guests discuss how companies fail, struggle and find their way again.

Guests:

Bruno Cercley, CEO of Rossignol Group Harriet Green OBE, CEO of Thomas Cook Group Martyn Gibbs, CEO of Game Retail Ltd

Producer: Kent DePinto.

Transcript

Click on a timestamp to play from that location

0:00.0

Thank you for downloading this program.

0:02.1

In this edition of the bottom line,

0:03.8

Evan Davis and guests discuss bringing businesses back from the brink.

0:07.8

Hello and welcome to the program.

0:10.0

Now, we're talking about corporate rescues today.

0:12.2

Companies go off the rails from time to time,

0:14.5

and they need someone to come along, pick them up, and put them back on track again.

0:19.0

It sounds like a job for a superhero, but in the

0:21.6

absence of one of those, the chief executive has to fill in. And we'll be hearing from three

0:26.4

chief executives who've each done their bit to sort out a corporate mess. And let's take a few

0:32.4

minutes to meet each of my three guests. We'll start with Harriet Green. Welcome back to their

0:37.1

program, Harriet,

0:38.5

Chief Executive of Thomas Cook, the travel company.

0:41.5

I mean, I think it's the world's oldest travel brand, Harriet.

0:45.6

Goes back to the 19th century.

0:47.9

193 years old.

0:49.0

Yeah, we're a travel company supporting over 23 million customers

0:52.7

through across the whole world for vacations, experiences,

0:58.6

travel. We have 90 planes. We employ 35,000 people. But you're a buyer, right? Do you rent hotels?

1:07.4

Do you run the hotels as well? You just hire space, you buy space here,

1:11.0

you buy it there, you sell it. We do a wide range of things. We create experiences,

1:16.7

concept hotels, travels, adventures, whatever it is people want to do. We don't own hotels.

...

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