5 • 661 Ratings
🗓️ 18 March 2023
⏱️ 15 minutes
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0:00.0 | Take us through the customer journey real quick when somebody walks into your facility, |
0:04.2 | kind of how you guys handle your new customers, because we have some new customers here, right? |
0:08.5 | We have potential new clients for you. |
0:10.5 | Give them my idea of how they'll be welcomed in and, you know, kind of the journey they'll go through before buying. |
0:17.5 | So, you know, when somebody first walks in our store, you know, you'll see, you'll see the cleanliness, right? |
0:23.1 | That's the first thing about us in our organization is we want to make a first impression. |
0:27.1 | And we believe that first impression is when you go through that vest of your door. |
0:30.7 | Once you come into us, you'll see plenty of signage. |
0:33.1 | We're straight ahead. |
0:33.7 | It's service to the left. |
0:34.6 | It's parched right on the right hand. |
0:35.9 | Backside. |
0:36.7 | It sails. to hit its service to the left is parched right on the right hand backside it's sales and then you walk in that direction and it's the expectation of the people that work for me to come up and say how may I serve you right we take that serious we believe in a server two leadership model where everybody is here to serve someone right including myself I'm here to serve the people that work for me and my customers. So once you are greeted by a sales associate, then after that, the process starts, right? |
0:58.5 | If we try to get to understand your business, you know, the idea of understanding your business |
1:03.5 | journey, your business goals on what you are trying to accomplish instead of us telling, |
1:08.2 | us telling you what we're trying to accomplish with you. |
1:14.6 | I think that's something different because oftentimes when you go into places, people want to sell you on what they want to sell you on. |
1:18.6 | Well, I want to know what you need and then I want to give you my expertise |
1:22.6 | to help you make the best decision possible because for me, it's not about the first truck I sell you. |
1:28.1 | I can sell anybody a first truck. |
1:30.2 | You know, we can do that. |
1:31.7 | But it's about that second and third truck grows because as your company continues to grow, |
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