TNB Tech Minute: OpenAI and ServiceNow Strike AI Agents Deal
WSJ Tech News Briefing
The Wall Street Journal
4.3 • 1.7K Ratings
🗓️ 20 January 2026
⏱️ 3 minutes
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| 0:00.0 | Find your perfect home on Realture.com. |
| 0:02.5 | The perfect home in the perfect neighborhood, in the perfect school district perfectly close to work, but perfectly far enough away to escape to. |
| 0:09.8 | With over half a million new listings every month on Realture.com, you won't miss out on your perfectly perfect home. |
| 0:16.0 | Trust the number one site Real Estate Professionals Trust. |
| 0:18.9 | Search now on Realture.com. |
| 0:20.5 | Based on average new for sale and |
| 0:22.3 | rental listings July 24th through June 2025. Number one trusted based on August 2025 proprietary survey |
| 0:28.3 | among real estate professionals. Here's your morning TNB Tech Minute for Tuesday, January 20th. |
| 0:35.9 | I'm Julie Chang for the Wall Street Journal. |
| 0:38.4 | We are exclusively reporting. OpenAI and ServiceNow have signed a three-year deal to |
| 0:43.9 | integrate the ChatGTP maker's AI models into ServiceNow's business software. The deal depends |
| 0:49.9 | on customers using OpenAI's models within ServiceNow and also includes a revenue commitment |
| 0:55.5 | from ServiceNow to OpenAI. More specific terms weren't disclosed. ServiceNow, which provides |
| 1:01.9 | software for IT, customer service, and other business operations, will gain leading AI capabilities |
| 1:07.8 | without building them itself. For example, ServiceNow will use OpenAI |
| 1:12.1 | speech-focused model to develop AI voice agents for customer service. The deal comes that Service Now's |
| 1:17.8 | revenue grew 22% in the third quarter amid rising AI demand. Bidu's AI assistant has surpassed 200 million |
| 1:26.2 | monthly active users, according to people familiar |
| 1:28.8 | with the matter. |
| 1:30.0 | The company's AI-powered Ernie Assistant is integrated into its flagship Baidu search engine |
| 1:35.5 | app and on personal computers. |
| 1:38.2 | Ernie is linked to widely used apps such as JD.com, Metwan, and Trip.com, which allows |
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