This is 40-year-old Kathy, mother of two and self-confessed tele addict.

Oh, look at you, that's brilliant. Well done!

This is also Kathy, working in a team to restore order at her local prison.

And helping someone son write his first letter home in eight months.

Well done, you should be really proud.

Thank you, Wes.

An extraordinary job done by someone like you.

Such prison jobs now.

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