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FranklinCovey On Leadership

Tiffani Bova: The Experience Mindset

FranklinCovey On Leadership

FranklinCovey

Business, Management

4.6215 Ratings

🗓️ 6 June 2023

⏱️ 36 minutes

🧾️ Download transcript

Summary

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive. 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.

Transcript

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0:00.0

Hello and welcome back to Franklin Covey's weekly podcast on Leadership with Scott Miller.

0:15.7

That's me.

0:16.7

I'm your host and interviewer each week.

0:17.7

I'm also the author of the Multi-Volume series published by Harper Collins called Master

0:22.5

Mentors, Volume 1 and Volume 2 out, Volume 3 coming where each year I release a book with

0:27.6

the permission of 30 of my favorite guests and talk about a transformational insight they

0:32.5

shared on the podcast, 30 mentors, 30 insights, 30 chapters.

0:38.3

Let me have you pick up a copy of Master Mentors.

0:41.9

After five years in this seat, we are now releasing this podcast twice weekly.

0:47.5

I think when I'm asked, what is the key to a successful podcast?

0:50.0

I say, well, having great guests because although they come for the guests, they stay for

0:54.1

the host.

0:55.1

You also want to keep going.

0:56.8

Just keep going.

0:57.8

90 plus percent of all podcasts don't air episodes after the first dozen or such.

1:03.0

After nearly 300 episodes, we are not just keeping going, we're now doubling down and

1:07.8

releasing two every week on Tuesday and on Friday for now 100 plus episodes a year.

1:14.1

Our focus every week is to invest, to pour into you as a listener and viewer to make you

1:22.8

a better leader.

1:24.0

You might be a better marketing leader, a better operations leader, a better leader in

1:29.0

your entrepreneurship or side hustle venture, a better leader as a parent of spouse, a caregiver,

1:34.5

a partner.

...

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