Jamie Diamond comes out and says the following.

He says, he wants companies to get, Rob, is this a clip of what he says?

Yes, sir.

Okay, so here's what he has to say about companies to get rid of managers who do not do this.

Go ahead.

I really believe this, bureaucracy, complacency, and arrogance will take down a company.

bureaucracy is like the petri dish of politics and everything else.

And you could be a small company to have it.

You could be a big company to have it.

You can have it in your branch.

You can not have the other branch.

And it's always the manager, stupid.

I mean, almost always.

The way you fight it is, with me, all the information is shared beforehand.

So there's no one's secret. I remember going to companies and this wouldn't share that part of the company.

If it isn't shared properly, I can't, I generally just cancel the meeting.

If someone comes in and says, you know, Nikolai wants X and I don't believe that's right,

I say, well, why did you wait for this meeting to do that? Go talk to them. Everything, no matter how small, get on the road, go see clients. Clients are a gift because, you know, look, they're demanding they should be, but they also tell you, you know, in our case, what our competitors are doing better. Why we didn't get something? If we don't do this in that country, you're not going to give us a big piece of business because how important it is for you. And I uniquely know it might cost $30 million to build a payment system to look up to a country. But it's easy to say, well, we're going to do it now. I just found out why the staff isn't doing it.

So when you have a meeting, people often don't know who's running it. That's a mistake. When you have a meeting and so on ends the meeting by saying, that was a great meeting. We'll pick it up again next week. It's usually a bad meeting. The meeting should end with, okay, David, you're going to do X, talk to these people, not

hierarchical.

It's just you could, you know, cut across the company, you talk to HR, you know, consumers got the most people. This change in their programs are going to affect, you know, their branches. Talk about, come back, make a recommendation. Pause on there. I have a lot of thoughts on this. I have a lot of thoughts on this. Tom, I'll come to you first. Go forward.

Well, I love Jamie Diamond. I love this. This is sort of the on-stage mellow version of

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