Welcome to Darin Daily On Demand, your most trusted resource to help you become better

every day.

Here's your success mentor, Darin Hardy.

As you undoubtedly already know, nothing denigrates a relationship, nothing erodes the

culture of a team as lack of trust.

Trust is the glue of life, as Stephen Covey said.

It is the most essential ingredient in effective communication.

It's the foundational principle that holds all relationships together.

Trust is something that exists between people, but it is rarely documented, and it seldom

is discussed, productively that is.

There is a metaphor that I learned from Shopify CEO Toby Lutke.

Lutke, I always get his name wrong, but it's Lutke, and that can help you communicate

the importance of trust in your relationship and team culture, and you can use it to make

some otherwise hard conversations a little bit easier.

The concept is this.

Shopify has a trust battery between them, and your charge is different with different people,

and their charge is different with different people as well.

For instance, Ralph may be at 85% with Mary, but only 40% with Robert, while Robert might

be 25% with Alicia and 65% with Alex.

So let's say somebody is newly brought into a team or an organization.

So based on the hiring and vetting and onboarding process of the organization, you can assume

that the trust battery of that new person being brought in and vetted by the organization

...