This is Money Show - the customer services episode
This is Money Podcast
This is Money
4.4 • 735 Ratings
🗓️ 18 September 2015
⏱️ 52 minutes
🧾️ Download transcript
Summary
Imagine.
You go into a shop, you're greeted with a smile and a warm welcome by someone who understands the products on sale, who is genuinely pleased to help you, who is paid well and looked after by the company they are working for.
Well imagine no longer, this actually happens right now - sometimes - in the UK.
This week, the team from This is Money join Georgie Frost at Share Radio to pore over the latest customer services league table.
A shop, Lush, is at the top of the pile.
Still on customer service but at the relegation end of the league, we discuss shoddy service offered by the energy companies and the news that Morrisons is having to shut some of its supermarkets.
Meanwhile, Lidl announced it will pay its staff a decent wage.
Santander is upsetting customers with a huge increase to its current accounts fees.
There's look at the horrific state of household debt - why not rename credit cards, debt cards?
And a funny look at the mistakes people make on their CVs.
Enjoy. We did.
#shopping #work #pay# service #customers #lush #firstdirect #santander123 #morrisons # pensions #scams# #lidl #debt
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Hosts: Georgie Frost, Simon Lambert, Lee Boyce, Helen Crane
Producer: Georgie Frost
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Transcript
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| 0:00.0 | A very warm welcome. |
| 0:09.0 | You're listening to Share Radio. |
| 0:10.5 | I'm Georgie Frost here with you every weekday from 9 until 1 on digital in London, online |
| 0:15.1 | and through the Share Radio mobile app, making that pound in your pocket go a little bit further. |
| 0:19.8 | The team from This Is Money, the award-winning finance website, back in the studio with me for our weekly catch-up, |
| 0:24.8 | talking through some of the stories they've been tackling this week. |
| 0:27.6 | And today, I'm joined by personal finance editor Rachel Rickard Strauss and Consumer Affairs Editor Lee Boyce. |
| 0:33.7 | And on the agenda today, why it's not been such a lush time for Scottish power and |
| 0:38.8 | Empower. |
| 0:39.5 | They've both had big problems in recent years with changes to their billing systems and now |
| 0:43.7 | they need to get a grip on that and start following the example of other providers out |
| 0:47.3 | there. |
| 0:47.7 | Little ups the ante in the supermarket wars, but overpay, not prices as Morrison's announces |
| 0:53.2 | where it's shutting 11 stores with |
| 0:55.2 | loss of 900 jobs. |
| 0:56.7 | They've tried a loyalty scheme, started delivering, they've got an online solution, but |
| 1:01.1 | I think all of these have come a little bit too late. |
| 1:03.0 | We take a look at the latest scams doing the round as white-collar criminals tell the |
| 1:07.0 | police they are rubbing their hands with glee over the new pension freedoms. |
| 1:11.2 | It's a particularly cruel, insidious form of theft, and it works because it's very simple. |
| 1:16.7 | Also, we had a swathe of economic data out, inflation, unemployment figures, pay, |
| 1:21.8 | and over the pond the Fed kept interest rates on hold. |
... |
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