This is Money Show - How to complain, pension tax madness, banks clampdown, vending machines, Swindon, energy rip offs
This is Money Podcast
This is Money
4.4 • 735 Ratings
🗓️ 24 July 2015
⏱️ 51 minutes
🧾️ Download transcript
Summary
What's the best way to complain? To the boss.
This week Lee Boyce joins editor Simon Lambert at Share Radio with Georgie Frost to run through what the week's big money news means for you.
On the agenda is
the exodus from Swindon, possibly due to the lack of famous people from the town, or maybe the property prices
the naming and shaming of the banks that trick customers into insulting savings accounts
why axing pensions tax relief is a terrible idea
how to complain to the chief executive and get a result
what vending machines should vend
making sense of the latest pension complications ...and more
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Hosts: Georgie Frost, Simon Lambert, Lee Boyce, Helen Crane
Producer: Georgie Frost
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Transcript
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| 0:00.0 | A very warm welcome. You're listening to Share Radio. I'm Georgie Frost here with you every weekday from 9 until 1 on digital, online and through the Share Radio mobile app, making the pound in your pocket go a little bit further. The team from This Is Money, the award-winning finance section, the mail Online, are back in the studio for our weekly catch-up. |
| 0:22.3 | Today, I'm joined by editor Simon Lambert and journalists Lee Boyce. |
| 0:25.7 | And coming up, despite losing their chief exec last week, there seems to be no let-up for the city watchdog, the Financial Conduct Authority. |
| 0:33.1 | They want banks and building societies who pay the lowest saving rates and don't tell us when |
| 0:37.5 | teasers end to be named and shamed. They want financial jargon cut, a ban on premium rate |
| 0:44.1 | customer helplines and plans to make it easier to switch cash savings accounts. |
| 0:49.3 | It's not that easy for cash assets. It can take quite a while and you need to be very |
| 0:53.5 | careful because if you get it wrong, you can lose your ICER protection. Sticking with customer service, it seems to be |
| 0:59.5 | at an all-time low. Complaints at an all-time high, but are you satisfied with the response |
| 1:04.3 | you get if you do? Some automated, scripted email, perhaps? The best place to go? Well, right |
| 1:10.0 | to the top, the team will tell you |
| 1:11.9 | how to get your complaint to pack a bigger punch. Now, some energy customers may want to listen |
| 1:17.5 | into that. It's the story that keeps giving yes complaints about our energy firms. They are up |
| 1:23.7 | at four of the big six this year, but now it seems we're voting with our feet or our fingers. |
| 1:29.7 | Shares in SSE fell as 90,000 of us switched. |
| 1:33.3 | But why do they keep getting it wrong? |
| 1:35.2 | Any of these businesses, both in the energy sector and other areas of the market, |
| 1:39.3 | the switch to being more consumer-facing organisations, |
| 1:42.7 | their infrastructure hasn't kept up with that. |
| 1:45.4 | Also, why axing pension tax relief would be a terrible mistake on that topic, |
| 1:50.6 | pension firms being accused of deliberately confusing us with a vast array of different charges |
| 1:55.5 | and why apathy is the thing costing us dearly. |
... |
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