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The Summer of Airline Chaos

The Daily

The New York Times

News, Daily News

4.597.8K Ratings

🗓️ 17 August 2022

⏱️ 24 minutes

🧾️ Download transcript

Summary

Across the United States, airline travel this summer has been roiled by canceled flights, overbooked planes, disappointment and desperation. Two and a half years after the pandemic began and with restrictions easing, why is flying still such an unpleasant experience?

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Transcript

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0:00.0

Earlier this year, I was supposed to be traveling back home from a work trip in Minneapolis.

0:06.8

Five minutes before my Uber arrived, I was scrolling through my emails and I saw the headline,

0:13.5

your flight was canceled. Here's your new itinerary. No reason given, oh well.

0:20.4

I was like, you know, whatever. At least I still have a flight, right?

0:26.3

Well, I was waiting at the gate. I get another email from Delta and my flight to Cincinnati

0:38.2

was delayed. Again, no reason given. And now I'm really confused because I'm like, wait

0:44.8

a minute. How do I catch my flight in Cincinnati at 459? If I don't get there until 512, you

0:53.0

know, my time travel. And I chose to reroute my flight through Raleigh, North Carolina.

1:02.2

We're on the flight. I'm finally going somewhere. We land in Raleigh and I start getting all

1:08.9

the notifications I miss. And among them, I see another headline from Delta. Your flight

1:15.4

was canceled. Here's your new itinerary. So I de-bored and I head to the Delta desk.

1:24.6

They say that the flight from Raleigh to New York was canceled due to inclement weather

1:30.4

and that there's nothing they can do. This is really the first indication all day after

1:38.3

two cancel flights and a delay that I actually have a reason why a flight was canceled. It's

1:45.9

an act of God. They blamed God.

1:55.2

From the New York Times, I'm Natalie Ketroweth. This is the Daily.

2:00.4

My name's Dana. I live in Charlotte, North Carolina.

2:02.9

My name is James Mason. My name is Sam.

2:05.2

My name is Glenn. Across the country this summer. I show up to the airport and they're like,

2:11.3

oh no, your flight is canceled. The flight's canceled. My flight is canceled.

2:17.7

Airline travel has been defined by new depths of inconvenience. And I get it to the front

2:23.3

of this line and the employee says, we don't have a ticket for you and this plane is overbooked.

...

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