You know when I was a little girl I didn't say I want to grow up and be a student loan compliance officer but that's where life led me and I loved the job and it gave me the skill set to help people.

Sometimes borrowers just want to feel heard.

And I always keep that in the back of my mind when I'm working with them.

This is death, sex, and money.

It's not polite.

Talk about money.

The show from WNYC about the things we think about a lot,

because he is going to kill me,

and need to talk about more.

Excuse me, now you are flirting with me, okay?

I'm Anna Sale.

Last week we revisited our series about student loans and all the ways that carrying that type of debt impacts your lives. You told us about your finances, your

career choices, your relationships. Plus you told us about how stressful

managing that debt can be. It can feel really overwhelming and it's left you with a lot of questions.

I don't I can't afford to pay what should I do. I'm in default what should I do. I'm trying to see if I qualify for a forgiveness program. My servicer told me this, is this right?

This is Betsy Mayotte, and those were the types of questions she found when she stumbled upon the student loan section of

Reddit a few years ago.

It took me back that these borrowers and a lot of them were so desperate for help that they were

willing to ask strangers on the

internet that they had no idea what their credentials were. But the programs

are complicated. They're more complicated than they need to be. I mean there's five

different income-driven plans and they're all

...