The Story of How Chick-fil-A Borrowed “My Pleasure” from a Luxury Hotel
Our American Stories
iHeartPodcasts
4.6 • 817 Ratings
🗓️ 8 April 2024
⏱️ 11 minutes
🧾️ Download transcript
Summary
On this episode of Our American Stories, the origins of Chick-fil-A’s “my pleasure” catchphrase began in 2001. Chick-fil-A founder Truett Cathy’s version of the story begins with him visiting a Ritz-Carlton luxury hotel—a hotel his friend Horst Schulze co-founded. Here's Horst with the story.
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Transcript
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| 0:00.0 | This is an IHeart podcast. |
| 0:04.5 | Adventure should never come with a pause button. |
| 0:07.1 | Remember Movie Pass? |
| 0:08.4 | All the movies you wanted for just nine bucks? |
| 0:11.1 | I'm Bridget Todd, host of There Are No Girls on the Internet. |
| 0:13.9 | And this season, I'm digging into the tech stories we weren't told. |
| 0:17.4 | Starting with Stacey Spikes, the black founder of movie pass who got pushed out of the company |
| 0:21.6 | he built. |
| 0:22.8 | Everybody's trying to knock you down and it's not going to work and no one's going to like it. |
| 0:27.3 | And then boom, it's everywhere. |
| 0:29.3 | And that was that moment. |
| 0:30.7 | Listen to there are no girls on the internet on the IHeartRadio app, Apple Podcast, or wherever you get your podcast. |
| 0:44.8 | Yeah. or wherever you get your podcast. And we continue with our American stories. |
| 0:48.3 | And up next a story about a founder. |
| 0:51.3 | And we love to tell founder's stories here on the show. We love to tell stories |
| 0:56.3 | of people who turn nothing into something. And here, the storyteller is Horst Schulze, who co-founded |
| 1:04.3 | the Rich Carlton Hotels in 1983 here in America. And this story has a lot to do with service. It has a lot to do with customers. |
| 1:13.8 | And it has to do also with a fellow Atlanta founder, Truett Cathy, the founder of Chick-fil-A, |
| 1:21.8 | and where the phrase, my pleasure, came from. We all talk about service. Let me define service for a moment. |
| 1:30.3 | It starts the instant you make contact. |
| 1:33.3 | It doesn't start a second later. |
| 1:36.3 | It starts, in fact, within nine feet. |
... |
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