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Our American Stories

The Story of How Chick-fil-A Borrowed “My Pleasure” from a Luxury Hotel

Our American Stories

iHeartPodcasts

Documentary, Society & Culture

4.6817 Ratings

🗓️ 10 July 2024

⏱️ 10 minutes

🧾️ Download transcript

Summary

On this episode of Our American Stories, the origins of Chick-fil-A’s “my pleasure” catchphrase began in 2001. Chick-fil-A founder Truett Cathy’s version of the story begins with him visiting a Ritz-Carlton luxury hotel—a hotel his friend Horst Schulze co-founded. Here's Horst with the story.

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Transcript

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0:00.0

This is an I-Heart podcast.

0:14.1

And we continue with our American stories and the story of Captain John Smith.

0:24.6

Let's return to Juliana Rogers with more of the story.

0:32.6

John finally reaches the Crusades, and he is about 21 years old now. It's the summer of 1601.

0:39.3

It doesn't take long before he makes a name for himself. So in this battle, they're outside a walled city. And at that time, their guns were called matchlock muskets.

0:42.3

And the matchlock musket always had a small fuse that stayed lit.

0:46.3

So at dark, you could see a little glowing ember.

0:50.3

So John went to the leader of the regiment and said,

0:53.3

I have this idea. How about after dark we light a bunch of tiny matches?

0:59.1

And that way when our enemy looks over the wall, they will see thousands of tiny glowing

1:04.5

embers and think that each one represents a gun and that they are completely outnumbered.

1:10.6

So it worked perfectly just like John said.

1:13.6

Their enemy looked out, thought they were completely outnumbered and panicked and they

1:17.6

were easily overtaken.

1:18.6

And John was giving credit for that victory.

1:21.6

And he was promoted to captain.

1:24.6

And he was very proud of that title and he went by Captain John Smith for the rest of his life.

1:32.8

Later, it's the spring of 1602 and John's 22 years old and they again are outside of

1:39.3

a Wild City preparing to attack when the leader inside the Walt City issues a challenge to any English officer.

1:47.0

Well, all of the English officers want to be chosen, so they draw lots, and John was chosen.

1:53.0

And he's very excited because it's a jousting match.

1:57.0

And he, of course, has trained well with theater or paleolog.

...

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