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On the Media

The Story Behind Gannett's AI Debacle

On the Media

WNYC Studios

News, Radio, Amendment, Transparency, History, Micah_loewinger, Technology, Advertising, Politics, Society & Culture, Magazine, Journalism, Tv, Wnyc, Newspaper, Brooke_gladstone, Studios, Npr, Newspapers, Media

4.69.1K Ratings

🗓️ 27 September 2023

⏱️ 17 minutes

🧾️ Download transcript

Summary

How AI put the phrase "close encounters of the athletic kind" in hundreds of articles.

Transcript

Click on a timestamp to play from that location

0:00.0

In August, Gnet, the country's largest newspaper company, rolled out a new artificial intelligence

0:06.8

service that would provide automated high school sports coverage in Illinois, Texas, Wisconsin,

0:12.8

Tennessee, Ohio, Arizona, and Indiana. And within a matter of days, it had gone horribly wrong.

0:20.4

People on Twitter slash X quickly discovered that bizarre phrases like, quote,

0:26.0

close encounters of the athletic kind, or how one team, quote, took victory away from another

0:32.9

had shown up in hundreds of local news stories. As Scott Simon explained on NPR,

0:39.1

in some of these AI articles, there were robotic placeholders where there should have been a mascot's

0:45.2

name. The Worthington Christian winning team mascot defeated the Westerville North losing team

0:50.1

mascot two one in an Ohio boys soccer game on Saturday. It's according to a story that ran

0:56.5

last month in the Columbus district. Go winning team mascots. Our client had a PR problem on their

1:03.8

hands. Jay Allred is the CEO of Source Media Properties, which includes Richland Source, a local

1:10.0

news organization in Ohio. He's also the co-founder of Lead AI, the company that built the technology

1:16.8

that Gennett was using to automate some of its coverage. Gennett put an indefinite pause on

1:22.9

the project of reporting high school sports results using AI with us. And we are no longer

1:31.4

producing content for Gennett. Jay agreed to speak to me about what went wrong. His first extensive

1:38.5

interview since his deal with Gennett blew up. I wanted to understand why he built this technology

1:44.8

in the first place. How it's supposed to work. And whether this disaster had shaken his belief

1:51.2

in the potential of AI in journalism. He told me that his team began building and using Lead AI

1:58.0

in his own newsroom at Richland Source a few years ago. After they learned that they could draw

2:03.3

on high school sports results from a service called score stream, which collects game results

2:08.6

often recorded by fans. Let's just take the state of Ohio for example. We look at all of the

2:14.0

high confidence games in the state of Ohio and then we're analyzing the box score. So if we're

...

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