The Small Shift That Gets Customers Raving
DarrenDaily On-Demand
Darren Hardy LLC
4.9 • 1.8K Ratings
🗓️ 6 February 2026
⏱️ 7 minutes
🧾️ Download transcript
Summary
Most businesses pour energy into marketing while overlooking what actually drives growth. Darren Hardy unpacks a deceptively simple truth behind referrals, reputation, and repeat business. He challenges how value is delivered and remembered, raising one unsettling question about what people truly say after interacting with you.
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Transcript
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| 0:00.0 | Welcome to Darren Daly on demand, your most trusted resource to help you become better every day. |
| 0:07.3 | Here's your success mentor, Darren Hardy. |
| 0:13.5 | Good morning. Today I'm going to take one of your submitted questions and attempt to provide you with some hard-earned wisdom. |
| 0:22.6 | This one comes from Glenn Williams, who asked, what are your best strategies for word of mouth marketing |
| 0:25.6 | and how have they served you building up your various companies? |
| 0:28.6 | Okay, it's a good question, Glenn, |
| 0:29.6 | because whether you know it or not, |
| 0:31.6 | statistically, 65% of all new business comes from referrals and word of mouth. |
| 0:35.6 | But it is the most neglected and under-attended |
| 0:39.6 | area of most businesses. Tons of time, money, and meetings are spent on lead generation, traffic |
| 0:45.2 | conversion, Facebook and Google advertising, search engine optimization, direct mail, and other |
| 0:49.8 | forms of advertising. Yet it is proven that consumers rely on word of mouth up to 10 times more than |
| 0:55.5 | paid media, and it delivers three times the result. Yet it gets less than 10% of the resources, |
| 1:01.9 | effort, and creative attention by organizations and their leaders. Y'all seeing the problem here? |
| 1:07.0 | And heads up, word of mouth is particularly critical in these days where people have learned to tune out most marketing and advertising. |
| 1:13.2 | Yell and sell no longer works. |
| 1:15.6 | Learning how to set up internal referral systems throughout your business processes that predictably and automatically garner enthusiastic, repeated, and consistent referrals, that is a game changer for your business. |
| 1:29.1 | Set up right and you can beat almost anybody in any market. It is such a defining factor than in my business master class training, |
| 1:34.2 | we spend the majority of day two on this topic alone. I outline a 10 point plan on how to set up |
| 1:40.0 | automated referral systems in any business, leveraging the best practices of human influence |
| 1:44.4 | and modern day tools and systems. And yes, word of mouth has definitely been the key growth |
| 1:49.7 | to the development of the businesses that I have built personally. Of course, we don't have time |
... |
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