The Remarkable Power of Giving People More Than They Expect (2023)

The Next Big Idea

Next Big Idea Club

Self-improvement, Arts, Books, Society & Culture, Education

4.5 • 1.3K Ratings

🗓️ 28 November 2024

⏱️ 65 minutes

🔗️ Recording | iTunes | RSS

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Summary

When he was 26, Will Guidara took the helm of a middling brasserie in New York City called Eleven Madison Park. A decade later, it was named the best restaurant in the world. How did he pull off this unprecedented transformation? By practicing unreasonable hospitality. (This episode first aired in Sept. 2023.) 📕 Unreasonable Hospitality 📬 Take 50% off a subscription to our Book of the Day newsletter here 🎁 Looking for the perfect gift for the readers in your life? How about a subscription to the Next Big Idea Club! Get 50% off an express membership when you use code PODCAST50 at nextbigideaclub.com/gift

Transcript

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0:00.0	LinkedIn Presents.
0:05.3	Hey, it's Caleb, producer, the show.
0:07.9	First, I just want to wish you a happy Thanksgiving from me, Rufus, and the entire team at
0:13.4	the next big idea.
0:14.7	I'm going to get cheesy for a minute, but we are so thankful to you for coming back to
0:20.1	the show week after week and joining us on this
0:23.6	journey, trying to understand how the world works and how we can all live just a little bit better.
0:29.7	But I'm not just here to shower you with praise. I'm also here to share one of my all-time
0:34.6	favorite episodes. This is a conversation I had last September with Will
0:39.8	Godara, and it's a conversation that feels extremely relevant to me today as we gather together
0:45.9	to feast and gossip and try not to get on each other's nerves and maybe make a few memories.
0:55.0	So when Will was 26, he was named general manager of a restaurant called 11 Madison Park.
1:01.9	This was a French restaurant in New York, and it was fine.
1:06.0	Like, they did good seafood towers.
1:08.7	But about a decade later, 11 Madison Park was named the number one best restaurant in the world.
1:17.0	In the world.
1:18.3	So how did they do that?
1:20.3	How'd they go from fine to the very best in about 10 years?
1:27.0	Well, for one thing, the food got better. But their real
1:30.5	secret sauce was extravagant, outlandish, flare for the dramatic hospitality. They found ways
1:38.7	to transform the ordinary into the extraordinary, table by table, night after night.
1:46.3	The lessons we'll learn from that experience and that he shares in this episode don't just apply to fine dining.
	...

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