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The Bottom Line

The Quick Commerce Economy

The Bottom Line

BBC

Society & Culture, Personal Journals, Business

4.6606 Ratings

🗓️ 28 October 2021

⏱️ 29 minutes

🧾️ Download transcript

Summary

Evan Davis looks at the expanding world of ultrafast home delivery. App-based firms like Getir promise to get a grocery order to your home in just 10 minutes. During the pandemic demand for such services skyrocketed. As new companies enter the market, is Q-commerce economically sustainable - or will there be a brutal shake-out? Evan speaks to players in this rapidly growing sector - and to a critic of it.

GUESTS Turancan Salur, general manager, Getir UK Christa Bloom-Burrows, co-founder, Biff's Jessica Moulton, senior partner, McKinsey & company Adam Badger, research student, Royal Holloway, University of London

Producer: Lucinda Borrell Sound: Rod Farquhar

Transcript

Click on a timestamp to play from that location

0:00.0

Hello and welcome to the programme.

0:07.5

Go to the big cities and you will see with your own eyes the evidence of a sector of our economy

0:12.5

that has seen an explosion of demand and supply over the last 18 months.

0:17.4

It is known by insiders by a variety of names, on-demand delivery, quick commerce,

0:22.9

queue commerce, rapid delivery. What it is, is one step on from the delivery of restaurant or

0:29.5

fast food that has become a familiar catering option. No, this is instead the speedy delivery of

0:35.4

fast food or a whole range of things, useful for someone

0:38.8

stuck isolating at home and needing some toothpaste, for example.

0:42.8

There has been an invasion of new entrance into this game.

0:46.5

You can see the bikes, the e-bikes and mopeds scootering around to prove that these services

0:51.8

are busy.

0:53.0

But there are different business models.

0:54.8

They do slightly different things.

0:56.5

And crucially, they may not all survive.

0:59.7

So let us find out what is going on here.

1:02.5

I have four guests with me in, near or studying the business.

1:07.0

And let us start with Turanjan Salaur, general manager of Gethir, UK, aims to get grocery shopping to its customers in 10 minutes.

1:17.6

Turanjan, tell us a little bit about Getyr and where it came from.

1:22.1

So, Getir is actually the market leaders in 10-minute grocery delivery.

1:26.2

Gertr started out six years ago in Istanbul.

1:28.8

Currently, we're in a total of eight countries across the world. So the moment you open the app,

1:33.9

you will be connected to one of our G-stores. G-stores is what we call our miniature fulfillment centers.

...

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