The Professionalization of Content Moderation

The Lawfare Podcast

The Lawfare Institute

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4.7 • 6.2K Ratings

🗓️ 28 April 2022

⏱️ 61 minutes

🔗️ Recording | iTunes | RSS

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Summary

This week on Arbiters of Truth, our series on the online information ecosystem, Evelyn Douek spoke to Charlotte Willner, who has been working in content moderation longer than just about anyone. Charlotte is now the executive director of the Trust and Safety Professionals Association, an organization that brings together the professionals that write and enforce the rules for what’s fair game and what’s not on online platforms. Before that, she worked in Trust and Safety at Pinterest and before that she built the very first safety operations team at Facebook. Evelyn asked Charlotte what it was like trying to build a content moderation system from the ground up, what has changed since those early days (spoilers: it’s a lot!) and—of course—if she had any advice for Twitter’s new owner given all her experience helping keep platforms safe.

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Transcript

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1:00.0	Don't miss Youngblood Live.
1:02.0	It's all well and good to have these principles and you should have them.
1:12.0	But you should also expect that humans are infinite in their capacity for creativity and work around.
1:18.0	And you will not as a human or as a set of humans be able to anticipate all the reactions to your principles.
1:26.0	And you have to continue to exist to be able to have principles that matter.
1:30.0	And so they're going to be these moments inevitably where your priors are totally turned on their head.
1:36.0	And you have to figure out, okay, well, no, but we know that.
1:40.0	What is it we really believe here? What is it we're trying to do?
1:42.0	Are we even able to do this thing the way we thought? And if not, what's next?
1:46.0	And that is a constant, constant process in trust and safety.
1:50.0	That is like a daily process in trust and safety.
1:52.0	That's part of what makes the field so interesting.
1:54.0	But it's also I think part of what makes the field so challenging to understand both inside the field and outside of the field.
2:00.0	I'm Evelyn Duac and this is the LawFair podcast, April 28th, 2022.
2:06.0	Today we're bringing you another episode of our Arbiters of Truth series on the online information ecosystem.
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