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History Daily

The New Coke Blunder

History Daily

History Daily

History

4.42.5K Ratings

🗓️ 23 April 2026

⏱️ 16 minutes

🧾️ Download transcript

Summary

April 23, 1985. Coca-Cola relaunches with a new recipe, sparking an outcry that becomes a public relations fiasco.

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Transcript

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0:00.0

It's April 22nd, 1985 at the Woodruff Arts Center in Atlanta, Georgia.

0:15.3

54-year-old Roberto Gouisweta, CEO of the Coca-Cola company, steps onto a stage.

0:21.4

He pauses for a fraction of a second, just long enough to take in the sea of faces in the room.

0:27.5

Roberto is about to speak to Coca-Cola's bottlers, the independent partners who manufacture,

0:32.8

package, and distribute the company's famous soft drinks.

0:36.2

They're all critical to Coke's success, and without them, there's no way it would have become

0:40.9

one of the world's most famous brands.

0:43.6

But facing them today, Roberto feels his pulse quicken.

0:47.0

He knows the news he's about to deliver will come as a shock to the bottlers, and he has

0:51.2

no idea how they'll respond.

0:53.3

So Roberto gives a small signal toward the back of the room, and he has no idea how they'll respond. So Roberto gives a small signal

0:55.2

toward the back of the room, and servers file in, each carrying a tray of glasses filled with

1:00.9

what looks like Coca-Cola. The bottlers lean forward, intrigued. As the servers hand out the

1:07.4

drinks, Roberto steps up to the mic and makes a surprise announcement.

1:11.4

The bottlers are drinking Coca-Cola, but not as they know it now.

1:15.3

What they have in their glasses is new Coke, a completely revised recipe that will soon

1:20.6

replace the formula Coca-Cola has used for decades.

1:24.5

Murmurs ripple through the crown. The guests take tentative sips of the samples

1:28.8

and eyes narrow in concentration. They glance around, each judging the other's reactions.

1:35.6

Then one bottler stands and applauds. Another joins him. The ovation builds, and within moments

1:41.8

the entire room is on its feet. Roberto beams back at them.

1:45.7

It looks like his gamble is going to pay off.

...

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