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Eat Sleep Work Repeat - better workplace culture

The Netflix Culture Document "We're Not a Family"

Eat Sleep Work Repeat - better workplace culture

Bruce Daisley

Science, Culture, Management, Social Sciences, Work, Business, Workplace Culture

4.7989 Ratings

🗓️ 30 January 2017

⏱️ 40 minutes

🧾️ Download transcript

Summary

The "Netflix culture document" is one of the best known works on company culture. For a company that is beloved of millions for it's shows and service, their published document is a spiky explanation of the realities of working there.Patty McCord is one of the brains behind it. She explains why the brutal honesty of the document is such a contrast to what we normally hear from firms.

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Transcript

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0:00.0

If you run a restaurant in London, you need to know about Square.

0:03.4

The integrated point of sale system built four restaurants.

0:06.7

It's payments, point of sale and reporting all in one.

0:10.1

It also connects your front and back of house, which you nail every order and Square's reporting feature can help you save hours on accounting every week.

0:18.0

Join at Square.com. Square, big in restaurants.

0:22.0

Square Up Europe Limited is authorized by the Financial Conduct Authority under the Electronic

0:26.1

Money Regulations 2011.

0:27.7

Registered reference number 9,000846. X. This is Eat Sleep Work Repeat, a weekly series of podcasts about happiness and work culture. Right then, I'm traveling this week, so a slightly different format.

1:00.0

I've got a longer interview with someone but no one in the studio talking

1:04.7

about it. Over the last few weeks I've been talking to various experts about what

1:09.3

company culture should look like asking whether we can actually design it.

1:13.7

This week's guest is someone who's helped to do that, who's created a culture, written it down

1:18.4

and built it from the ground up.

1:20.4

I'm talking with Patty McCord. This is someone who the Harvard Business Review said redesigned

1:26.3

Human Resources HR helped write what the chief operating officer of Facebook called the most important document to come out of Silicon Valley.

1:35.4

Patty McCord is a really big deal. Patty is a provocateur.

1:39.5

The chat I have with those fascinating because she's prepared to say a lot of things that many people would sort of consider

1:44.3

unsayable. She challenges us to really get totally honest. To give a bit of context, Patty was the chief

1:51.1

talent officer at Netflix.

1:53.2

So we all know Netflix.

1:54.8

Patty worked there for 14 years.

1:56.8

The chief talent officer role was their way of describing the top person in HR.

...

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