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The Playbook With David Meltzer

The Key to Satisfying Your Customers | Interview With Stephanie Linnartz, President, Marriott International

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Entrepreneurship, Business, Careers

4.61.9K Ratings

🗓️ 15 February 2022

⏱️ 20 minutes

🧾️ Download transcript

Summary

On this episode of #ThePlaybook, Stephanie Linnartz, President of Marriott International, shares her thoughts on: [1:09] - Why their recently announced Marriott Design Lab will drive innovation within the hospitality industry [4:02] - How the company is focusing on ways to promote sustainability and create a positive impact [9:35] - The impact that the pandemic has had on business travel habits [17:30] - Why it takes more than data to deliver an exceptional guest experience Tweet me your takeaway from today’s episode @davidmeltzer Email Me! [email protected] Sign up for my Free Weekly Training https://free.dmeltzer.com/friday-training-1 Text Me! (949) 298-2905 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

If you tell us you only like feather pillows,

0:02.0

you should only have to tell us once.

0:03.5

And then when you go to any of our hotels

0:05.0

anywhere in the world, we know that's your preference

0:07.2

and we honor it.

0:08.1

And it's a tiny example and a small one,

0:09.9

but just to illustrate the point.

0:13.2

This is the flavor.

0:15.0

This is David Meltzer, live here at the Blue Eyre Studios

0:18.5

in the lobby at the win in Las Vegas,

0:20.9

my favorite studio, just so blessed to partner it

0:24.2

with Blue Eyred and to have the playbook on it,

0:26.3

but even more blessed to have my friend Stephanie Lynn

0:30.2

Arts, he's president of Marriott International,

0:32.5

if you haven't heard of them,

0:34.4

but more over than talking about hospitality today.

0:38.8

Stephanie, I want to welcome you to the playbook.

0:41.2

Marriott's taking on a whole new playbook

0:43.7

that really is exciting to me as an entrepreneur

0:46.9

and an innovator, considering to,

0:49.1

in my philosophy, innovators and entrepreneurs

0:51.3

are the ones who save the world.

...

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