4.1 • 965 Ratings
🗓️ 29 May 2024
⏱️ 30 minutes
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0:29.8 | What if your bank did more than just bank? With HSBC Premier, it's like carrying your own entourage |
0:35.7 | in your wallet. Premier wealth management, check. Premier health perks, all clear. Premier travel benefits, you're covered. And Premier International Banking, see, we, yo, yeah. In fact, everything's Premier when your bank account is. Search HSBC Premier, HSBC UK, opening up a world of opportunity. Apply with £100,000 annual income or £100,000 |
0:56.9 | savings or investments with HSBC UK or Premier status abroad. Thank you for calling Capital One Bank. |
1:03.8 | My name is Jeff. I have your name, please. Hey, Jeff. My name is Felix. I'm also with Capital One. |
1:10.0 | I've got a customer, Pamela Hargan. |
1:14.0 | The phone call you're hearing is from July 13, 2017. The day before, Helen and Pamela Hargan |
1:22.2 | were found dead inside their home in McLean, Virginia. On the call, two employees from Capital One Bank are |
1:31.2 | talking about Pamela Hargan. Earlier that day, someone had called the bank asking to transfer |
1:38.2 | hundreds of thousands of dollars from Pamela's account. Felix is with the wire callback authentication team. |
1:47.5 | He's trying to speak with Pamela to confirm that the request had come from her. |
1:53.9 | Here's Felix talking to his colleague. |
1:56.8 | I've got a customer, Pamela Hargan, who, when I called her back, she did not call in to create a wire request. |
2:05.1 | And she is the only signer on this account. |
2:08.2 | So whoever requested that wire transfer wasn't Pamela. |
2:13.4 | And she asked us to transfer her to you guys for fraud because it looks like you tried to send |
2:20.4 | that our $419,000 wire request. |
2:23.5 | Oh. Yeah, you know, just, you know, chump change. |
... |
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