When leadership advice feels like buzzwords and platitudes, it's time to get real.

HPR's podcast Coaching Real Leaders brings you behind closed doors as Muriel Wilkins coaches anonymous

leaders through raw honest career questions

that we all face.

Listen and follow coaching real leaders for free

wherever you get your podcasts. Welcome to the HBO Idea cast, I'm Sarah Green.

I'm talking today with Christine Porath,

Associate Professor of Management at Georgetown

and co-author with Christine Pearson of the HBO

article The Price of Incibility.

Christine, thanks much for talking with us today.

Thanks for having me.

So you have some amazing statistics in this article on how Incibility hurts the bottom line,

but before we get into some of that, I just wanted to... on how incivility hurts the bottom line.

But before we get into some of that,

I just wanted to ask, how did you define incivility

when you were doing this research?

Is it just sort of a breach of etiquette

or does it even amount to bullying?

We talk about incivility as rudeness or disrespect.

The key is that it's all in the eyes of the beholder.

So it's very much how the target or the person that experiences

...