The hidden cheat codes at every job. Workplace secrets exposed.

I worked in a customer service type position with a recorded telephone line.

You should do what you think is best is really code for.

You should do that, but on a recorded line, I can't tell you to do that.

A really nice lady helped me recently with an insurance quote. It took a long time when I was only planning on confirming some complicated questions. Then I wanted to place the order online myself, but she had helped me so much, so I asked, would it be beneficial to you if I placed this order now through you instead? And she paused for so long, and then said something like your quote, oh, I'm just here to make sure you get the best service, sir.

I can't remember her exact words, but her selective word choice told me everything I needed to know.

So I followed through and I purchased it over the phone.

I work in a casino, and the cheat code is don't gamble.

I worked at the library. The librarian in charge of the teen center

had a policy that every rank and file employee underneath her was empowered to waive up to 50

bucks in fines without asking permission or giving a reason. This was mostly intended to help

teenagers who had lost track of some Arthur books when they were six, and now as a result

couldn't get what they needed for high school projects. But we were at liberty to use it for

whoever we wished. So if they say no to waiving your fines at the circulation desk or any

other desk, you may just get a yes in the teen centre if you're nice to them. I changed some guy's

whole adult life by doing it for him once. He didn't even ask me to. He'd always come in and get graphic novels from the teen section, but could only read them at the library because he owed 20 bucks in late fees, and that was a lot of money to him. When he asked me if there was any way to get a comic sent over from another branch without placing a hold, which he couldn't do

because of his fees, I just took his card and I waived those fees. I saw his face change as I gave

it back to him and told him what I'd done. Suddenly he was able to read at home whatever time he

wanted. I think about that guy a lot. Doctor's office here. If you're trying to get in for a sooner

appointment, call the office in the morning on days that you are actually available.

When patients cancel their appointments the night before or the same day, we usually have it open because it's such short notice.

That's your best shot at getting an appointment really soon.

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