This is Deborah Roberts. You're about to hear the first episode of our newest podcast series from

2020 and ABC Audio, The Hand in the Window. It's the shocking story following a series of

disappearances of women in rural Ohio. When one woman risks her life to call 911 about her own

kidnapping, bravely making the call from her captor's phone, the investigators begin to realize that kidnapper might just be a serial killer.

We'll be releasing the series right here on the 2020 feed over the next few weeks.

Or if you don't want to wait, you can get new episodes early by following the

hand in the window on Apple Podcasts, Spotify, Amazon Music, or wherever you listen to your podcasts.

Now here's episode one.

As a 911 dispatcher for more than two decades, Sarah Miller has made a career out of staying

calm under pressure.

I've worked three different locations.

You like it?

Yeah.

I was made to be a dispatcher.

Sarah says she's good at multitasking, which she says is a requirement for the job.

We usually have six to eight screens depending on what center you're at.

When Sarah starts a shift, she logs into all those computers, and then she waits.

You never know when the call will come in or what kind of call it's going to be.

In September 2016, Sarah was working the overnight shift in Ashland, Ohio, a rural town about 60 miles southwest of Cleveland.

Just before 7 a.m., the sun was rising over Ashland's cornfields, marshes, and woods.

Sarah was about to clock out when one more call came in.

9-1-1. What is the address to your emergency?

...