The Good Jobs Strategy
Eat Sleep Work Repeat - better workplace culture
Bruce Daisley
4.7 • 989 Ratings
🗓️ 8 October 2018
⏱️ 55 minutes
🧾️ Download transcript
Summary
Read more on the Good Jobs Strategy
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Zeynep Ton is a Professor of Operations Management at the MIT Sloan School of Management.
She studies the retail sector and the way that some firms have invested in paying more and doing more for their workers. She studied firms like QuikTrip, Trader Joes, Mercador in Spain - she found that firms that treat their workers better achieve better results.
Quik Trips profit is double the retail average - all of her firms are more profitable and show consistent growth. And this is work that needs doing in 2012 The Independent reported that only 1 in 7 British supermarket workers earned a living wage.
We’ll talk about how they make their jobs happier but the key parts are they make some key decisions upfront (1) offer less (2) standardise and empower their teams (3) they train their workers to do all of the jobs and (4) they operate with slack - with spare capacity.
When I studied Zeynep's work - and even more so when I chatted to her I thought there's something in this that every single company can use.
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Transcript
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| 0:00.0 | If you run a restaurant in London, you need to know about Square. |
| 0:03.4 | The integrated point of sale system built four restaurants. |
| 0:06.7 | It's payments, point of sale and reporting all in one. |
| 0:10.1 | It also connects your front and back of house, which you nail every order and Square's reporting feature can help you save hours on accounting every week. |
| 0:18.0 | Join at Square.com. Square, big in restaurants. |
| 0:22.0 | Square Up Europe Limited is authorized by the Financial Conduct Authority under the Electronic |
| 0:26.1 | Money Regulations 2011. |
| 0:27.7 | Registered reference number 9,000846. Hello this is Eat Sleep Work Repeat, it's a podcast about making work better, improving work culture. |
| 0:46.0 | If you like this, the easiest way to get it is to subscribe on Apple Podcasts or wherever you get your podcasts. |
| 0:52.0 | Give us a rating while you're there, much appreciated. |
| 0:54.1 | Lots of good stuff coming up over the next few months. I should give a shout out to the book |
| 0:58.0 | I've got coming up. So I spent much of this year writing a book about improving work, |
| 1:02.1 | called The Joy of Work and I was inspired |
| 1:04.6 | by a lot of the experts I've spoken to on this show sort of acted as an inspiration really to delve |
| 1:09.6 | into a lot more study of the way we work today. The joy of work starts with 12 ways to |
| 1:14.3 | recharge to improve the way that works impacting upon us. Some really good |
| 1:18.4 | suggestions there that I think when people have tested them out they've told |
| 1:22.1 | me they've made a big difference |
| 1:23.2 | their lives. Then there are eight ways to build sink in your team and finally ten ways to reach |
| 1:28.0 | an elevated state to reach a sort of bus state with the team you work with. |
| 1:32.6 | So there's a real focus on practical suggestions. |
| 1:35.4 | The way I've written it is that you can read a chapter, |
... |
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