Hi and welcome to the A16Z podcast I'm Hannah. Primary care was meant to be the front door to the health care system, but in some ways it was never set up for success to begin with. We need a new operating system for primary care,

one with a different deeper understanding of the patient,

the context of their world around them,

and the data and processes we have in place

to figure out who sees a doctor and when

to use the whole health care system most efficiently.

In this episode of the A16Z podcast, we talk about what the primary care of the future should

actually look like.

Joining us for the conversation, our A16Z general partner Julie Yu, physician

entrepreneur Dr. Ivor Horn, a primary care pediatrician for more than 20 years, and Jeff

Cadets, CEO and founder of Q Bio, a platform that identifies and monitors each

individual's biggest health risks. We've been seeing COVID and the

coronavirus put enormous pressure on the entire health care system. So let's talk about what the effect of that has

had on primary care. Where have we seen primary care kind of succeed in this moment or has it or where have we seen it fail? What

is it? What are we learning about about the cracks in primary care from this particular

moment?

We all remember the primary care of older times when it was our doctor and our community and that

doctor knew about that community and had the

trust of the community.

And one of the fundamental things and foundations of that primary care was that experience

with trust and being able to share information with that provider.

I think some of the things that have been helpful about primary care is the fact that there

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