The Future of Empathy vs AI: TCB or How Does It Feel?

Technology Revolution: The Future of Now

Bonnie D Graham

News, Business News, Technology

4.9 • 112 Ratings

🗓️ 5 April 2023

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

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Summary

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you’ll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We’ll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

Transcript

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0:00.0	Where does yesterday's future, which is already here, really here, really here, meet today's future, which is about to happen, and tomorrow's future, which could be just minutes away?
0:15.9	Welcome to Technology Revolution, the future of now.
0:27.0	Where host Bonnie D. Graham asks savvy futurists for their predictions about the tech-driven trends that are shaping our future right now. Here's your host who will take us into the future
0:33.2	of now. Bonnie D. Graham. Bonnie D. in the house, happy to be here. We wish the future was right now
0:39.0	because we're trying to live stream and it's just not connecting today. The joys of technology.
0:44.1	That's why my show is called Technology Revolution, the future of now, now, now. Thank you to the
0:49.4	voice of Ryan Treasure for introducing us. I want you all to feel empathy for me that I couldn't get this going.
0:55.6	And that happens to be a key word, the theme of today's show. Isn't that ironic? Unable to stream
1:01.3	to the custom service, apparently Zoom is having a hard time. It's not my fault. So let me tell you
1:06.2	our topic today. And we will post this onto LinkedIn and Facebook after the show but we are
1:11.2	broadcasting live I want my guest to just wave hello because you will be seen
1:16.0	later to will waving hello to the Voice America business channel even though
1:20.7	they can't see you waving I have four smiling faces who can appreciate the humor in
1:24.8	that so we're talking about empathy today. I don't think we've
1:29.1	talked about that on my show in years. I think we did it once. So you know all of you that I like
1:34.5	to query chat GPT. That's a chatbot, it's artificial intelligence, all kinds of words for it.
1:40.6	It has this huge database. It doesn't surf the internet looking for current information.
1:45.0	It uses machine learning or whatever it has. So I said, is empathy important in business success?
1:50.0	And the answer was, yes. Empathy can be an important factor in business success.
1:55.0	It's the ability to understand and share the feelings of others.
1:59.0	And it can be beneficial in many ways.
2:02.1	It can build strong relationships with clients and customers.
	...

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