The Future of Customer Service: Expert Tips from Blake Morgan

Negotiate Anything

American Negotiation Institute

Education, Careers, Business

4.8 • 659 Ratings

🗓️ 17 September 2024

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

Transcript

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0:00.0	The HP AIPC breaks language barriers instantly by translating up to 44 languages in real time,
0:08.0	powered by the Intel Core Ultra processor. With the right tools, work doesn't have to feel like work.
0:13.7	Learn more at HP.com slash AIPC.
0:21.3	From LinkedIn News, I'm Jesse Hempel, host of the Hello Monday podcast.
0:26.6	Start your week with the Hello Monday podcast.
0:29.6	We'll navigate career pivots.
0:31.5	We'll learn where happiness fits in.
0:33.4	Listen to Hello Monday with me, Jesse Hempel, on the LinkedIn Podcast Network, or wherever you get your podcasts.
0:42.8	Hey, I'm Kwame Christian, and you are about to step into the world of Negotiate Anything,
0:48.1	the number one negotiation podcast in the world where we teach you how to make difficult conversations easier
0:53.7	while getting more of what you want in the process. we teach you how to make difficult conversations easier while getting more of
0:54.9	what you want in the process. Each episode is packed with practical tips and strategies from the
1:00.4	experts. We delve into negotiation, conflict resolution, and leadership skills that are crucial
1:06.0	in both business and in life. Whether you're closing a deal, managing a team, or navigating personal relationships,
1:12.8	Negotiate Anything provides you with the tools you need to succeed. Our conversations are real,
1:18.6	relatable, and most importantly, rooted in practicality. So if you're ready to transform your
1:24.7	conversations and elevate your negotiation skills, join me on Negotiate
1:29.1	Anything. Subscribe and listen on Apple Podcasts, Spotify, or wherever you love to listen. Let's make
1:35.3	every conversation a winning negotiation. Blake, thanks for joining us today.
1:42.7	It's so good to be here with you. Thank you for having me.
1:46.0	Yes, it is our pleasure, my friend.
1:48.0	So how would you get started by telling us a little bit about yourself and what you do?
	...

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