The Fixable Framework : Solve Real Problems Quickly, Without Breaking Relationships with Frances Frei & Anne Morriss 7|42

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7 • 740 Ratings

🗓️ 3 December 2025

⏱️ 47 minutes

🔗️ Recording | iTunes | RSS

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Summary

How do you fix what’s not working without losing trust in the process? On this episode of The Radical Candor Podcast, Kim and Amy talk with beloved Harvard Business professor Frances Frei and her wife, CEO and bestselling author Anne Morriss, about why speed and care aren’t opposites — and how the right sequence of actions can help you go faster and strengthen relationships along the way. Anne and Frances break down the five-day framework behind their book Move Fast and Fix Things, share real stories from coaching leaders and teams, and explain why so many of us misdiagnose the problems we’re trying to solve. They also walk through their “trust triangle” — authenticity, logic, and empathy — and reveal how understanding your own “wobbles” can help you communicate more clearly, lead with confidence, and create momentum without leaving people behind. Get all of the show notes at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RadicalCandor.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Episode Links:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Transcript⁠ Get a Copy of "Move Fast and Fix Things" Learn more about Anne & Frances Listen to the Fixable podcast Connect: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Chapters: (00:00) Introduction (01:49) The Why & Origins of Move Fast and Fix Things Frances and Anne explain how speed and care can work together. (05:03) Monday: Start by Diagnosing the Right Problem Why so many leaders fix the wrong thing—and how to avoid it. (07:38) The Velvet Coffin The Dangers of moving too slowly (12:55) How to Solve the Right Problem Approaches to use to get to the true problem (15:49) Coaching Effectively A real world story of getting to & solving the correct problem. (19:09) The Trust Triangle: Logic, Empathy, Authenticity How trust wobbles show up and what to do about them. (30:55) Wednesday, Thursday, Friday The remaining steps in the framework (32:09) Dealing with Bosses How to speak truth to power using the trust triangle and scripts (38:30) Scooby Snacks Examples of positive feedback (42:44) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Where do you find a clear signal in a world of static?
0:03.2	In a time of rapid change cut through the noise.
0:06.2	The Economist goes beyond the headlines to decode the forces shaping today and defining tomorrow.
0:12.7	Get the full story.
0:14.1	It's more than news.
0:15.4	It's a trusted global perspective.
0:17.7	The Economist know which way is up.
0:21.6	This episode is brought to you by Vanta. Security and compliance done wrong is a headache.
0:26.7	Done right, you build trust and grow faster. That's Vanta. For startups, Vanta acts as your
0:32.3	first security hire, using AI to get you compliant fast. For enterprises, it's your AI-powered hub for compliance, risk, and automating workflows.
0:41.0	From startups like Cursor to enterprises like Snowflake, top companies choose Vantor.
0:45.9	Do security and compliance right.
0:47.8	Get started today at Vantor.com.
0:58.3	Hello, everybody, and welcome to the Radical Canter Podcast.
0:59.5	I'm Kim Scott.
1:05.9	I am Amy Sandler, and we are so excited to welcome to the podcast, Ann Morris and Francis Fry.
1:12.2	Anne and Frances are best-selling authors and among the world's most influential thinkers, speakers, and advisors.
1:14.0	Anne's a CEO and best-selling author, and Francis is a professor of technology and operations
1:18.9	management at Harvard Business School.
1:21.0	So when companies want help reaching their most ambitious goals, they call Anne and Francis.
1:27.2	And when folks like you, our listeners,
1:29.2	are needing fast, meaningful fixes for your workplace problems, they call into Anne and Francis's
	...

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