Boeing launches quality workshops while its customers grow resentful.

From Marketplace, I'm Sabrie Beneshore in for David Brancaccio.

David is in the field reporting for our special election series looking at where

voters are getting their information as some local news business models are

failing so tune in for that later.

Tomorrow Boeing will pause production of its 737 planes at a factory in Washington

State for the day so that workers can attend quality workshops.

Boeing is trying to respond to manufacturing problems, but its airline

customers are already expressing a lot of frustration.

Marketplace's Henry App reports.

It's probably not a great sign when two of your largest customers say they're frustrated with you and start looking to a competitor to provide their product,

but that's what's happening to Boeing this week.

Yesterday Alaska Airlines CEO Ben Minikucci told NBC News that he's frustrated, disappointed,

and angry in the wake of the January 5th incident on an Alaska flight, and he indicated that problems

with Boeing's grounded 737 Max 9 are far from

resolved saying his company has found loose bolts on many of its Max 9 aircraft.

And United Airlines CEO Scott Kirby told

NBC yesterday that the company may look elsewhere for new jets,

even though it has dozens of Boeing's 737 max 10 planes on order.

I think this is the straw, the max 9 groundings,

is probably the straw that broke the camel's back for us.

We're going to at least build a plan that doesn't have the max 10 in it.

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