And now, broadcasting from the center of the universe and the Thrive15.com World Headquarters.

It's the Thrive Time Show.

All right, Thrive Nation, welcome back to the conversation. This is our opportunity to sit down with the

Lee Cockrell, the former executive vice president of Walt Disney World

Resorts who once managed over 40,000 employees. He managed over 40,000 employees.

He managed over 40,000 employees.

And they had over a million customers a week.

A million customers a week.

The insanity of that is just mind-boggling. Think about that. So how do you

keep a high level of customer service when you have that many customers? Because a lot of

businesses say well we grew too fast and because we're big that's why the quality went down.

No, no, no.

They have intense processes and policies.

And one of those policies is at Disney World you cannot bring your smartphone to the

workplace. You can't do it and if your business is great and you're growing like

Disney and you can let your people have cell phones and it doesn't affect your

culture doesn't distract your teammates doesn't create problems then maybe

there's a precedent to do that but if not I would strongly recommend that

you listen to this powerful training by Lee Cockrell, the former

executive vice president of Walt Disney World Resorts.

Now what about the thing is serve to win?

Yeah, to me, the win, W-I-N stands for what's important now.

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