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Our American Stories

The Customer Service Lesson Mike Leven Never Forgot

Our American Stories

iHeartPodcasts

Society & Culture, Documentary

4.6816 Ratings

🗓️ 22 May 2026

⏱️ 10 minutes

🧾️ Download transcript

Summary

On this episode of Our American Stories, 

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Transcript

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0:00.0

This is an I-Heart podcast.

0:02.5

Guaranteed Human.

0:14.0

And we continue with our American stories.

0:17.6

And up next, Mike Levin, who was the president and chief operating officer of Las Vegas

0:22.6

Sands, and an all-around hotel superstar, one of the great hoteliers of all time. More important,

0:28.9

a personal friend and a wise man and wisdom, my goodness, in short supply these days. And he

0:36.1

transfers his wisdom through story. A Jewish guy who

0:40.2

loves storytelling like almost nobody else. Up next is Mike telling a story about how he puts his

0:47.8

customers in charge. I can tell sales stories really for the rest of the time we have together.

0:55.3

But at the end of the day, I really like the customers, just like my father.

1:01.1

My best lesson was very early.

1:04.7

And I think it's in my book.

1:06.0

It talks about the New York State Savings Association.

1:09.3

It's the guy named Bill Bodine.

1:10.7

A bowdine was his last name.

1:12.8

It was my first booking.

1:14.0

He says, funny you're in here, he said.

1:15.6

I need a lunch for 60 people.

1:18.4

He said, can you find out?

1:20.6

I said, sure, it was around the corner.

1:21.8

He was on Fifth Avenue, too.

1:23.6

On the corner, I went back, checked the book

...

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