The CORE of Radical Candor: A Deep Dive into Effective Feedback 6 | 23
Radical Candor: Communication at Work
Radical Candor
4.7 • 729 Ratings
🗓️ 12 June 2024
⏱️ 33 minutes
🧾️ Download transcript
Summary
Jason and Amy discuss the nuanced art of feedback using the CORE model—Context, Observation, Result, and nExt stEps, explaining how it can transform feedback into a powerful tool for growth and clarity. Whether it’s navigating simple day-to-day acknowledgments or tackling complex, emotionally charged feedback scenarios, they provide actionable strategies that can be immediately applied at work. This episode delves not only into the mechanics of CORE, but also how to implement it to foster a culture of open, productive dialogue and promote continuous development.
Get all of the show notes at RadicalCandor.com/podcast.
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Chapters:
(00:00:00) Introduction
Hosts Jason Rosoff and Amy Sandler introduce the episode’s focus on feedback, particularly exploring the CORE model.
(00:01:07) The CORE Model Explained
An outline of the CORE model, emphasizing its importance in structuring feedback and improving communication clarity.
(00:02:16) Preparing for Feedback Conversations
The value of thinking through feedback before conversations using the CORE model, and the need for flexibility in discussions.
(00:04:08) Examples of CORE in Practice - Praise
Examples of using the CORE model for giving praise, including a quarterly budget review meeting scenario.
(00:08:09) Examples of CORE in Practice - Criticism
How to use CORE for criticism, detailing potential challenges and how to stay supportive and collaborative.
(00:13:29) Checking for Alignment and Understanding
Checking for alignment and understanding during feedback conversations, ensuring both parties are on the same page.
(00:17:56) Real-World Example of Miscommunication
A personal experience of miscommunication with a peer manager and how using the CORE model would have improved it.
(00:22:12) Empathy and Collaboration in Feedback
The importance of empathy and understanding the other person's perspective before giving feedback, enhancing collaboration.
(00:25:44) Addressing Complex Feedback Scenarios
Handling complex feedback situations and the need for ongoing conversations and incremental next steps.
(00:29:10) Radical Candor Tips
A checklist of tips to implement Radical Candor, emphasizing the CORE model, checking for alignment, and encouraging collaboration
(00:31:21) Conclusion
Transcript
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| 0:00.0 | Hello, everybody, and welcome to the Radical Candor Podcast. I'm Jason Rosoff. |
| 0:07.9 | I'm Amy Sandler, and today it's just going to be me and Jason talking your favorite topic, |
| 0:14.3 | which is feedback. Kim is away. And so we're going to take this time to go in more detail into a topic that we introduced in the second edition of the book Radical Kander. |
| 0:27.3 | This is the one with the more yellow color versus the sort of orange red. |
| 0:32.3 | Would you call it yellow? |
| 0:33.3 | Yeah. |
| 0:33.6 | So if you've got that one, we introduced a few new things in that addition. |
| 0:40.1 | And one of the things that we did that we want to chat with you all about today was Core, C-O-R-E, which is the model that we've been using for giving feedback. |
| 0:52.4 | But I think, Jason, in many ways, it's not just a model of how to give feedback. |
| 0:56.5 | It's really how to get more clear on what we're trying to communicate to someone. |
| 1:01.5 | Would you say that's accurate before we get into what it stands for? |
| 1:04.7 | I wholeheartedly agree. |
| 1:07.0 | Excellent. |
| 1:07.8 | So context, observation, result, next steps. If you want to call core, |
| 1:14.9 | corn, you're welcome to do so. If you want to keep it top of mind, we've had a few different |
| 1:19.7 | podcasts chatting about that. We'll put them in the show notes. But what we have heard from our |
| 1:25.1 | folks in the workshops that we teach is that it's really at the top |
| 1:28.7 | of the ideas that we communicate that people really appreciate most in terms of being |
| 1:34.1 | actionable, such as, you know, Kim's two-by-two radical candor framework, as well as |
| 1:40.9 | order of operations. And core is something that people really appreciate. |
| 1:45.6 | So we did want to do a mini deep dive into it |
| 1:48.7 | because it's one thing to jot down the things you want to say |
... |
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