The consumer champion's guide to getting what you want

This is Money Podcast

This is Money

Business News, Business, Investing, News

4.1 • 650 Ratings

🗓️ 31 May 2024

⏱️ 58 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This is Money's consumer champion Helen Crane celebrated the 100th edition of her Crane on the Case column this week.

Helen has won back more than £1.2million for readers over the course of all those columns and learnt a thing or two along the way about how to battle consumer problems and bad customer service.

On this podcast, she discusses the big wins, the satisfying victories, the worst cases of bad customer service - and gives her tips on how to get what you want.

Also on the show, Georgie Frost, Lee Boyce and Simon Lambert discuss whether working parents could be missing our by not claiming child benefit now that the rules have changed and more can get it.

Plus, if you owe tax on savings interest but don't have to do a tax return how will HMRC find out?

Is Scottish Mortgage worth backing as shares rebound but remain considerably down on their peak?

And finally, Charles Stanley's Dan Beecroft jons the show to explain 50-30-20 budgeting and why people love this rule of thumb for spending and saving.

Transcript

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0:00.0	Welcome to This Is Money podcast sponsored by Charles Stanley Direct. I'm Georgie Frost and joining me and
0:07.9	Simon Lambert today is Lee Boyce and Helen Crane. And coming up, she's won over a million back for
0:13.5	her readers in little over two years. Celebrating her 100th Crane on the case, Helen reveals the art
0:19.6	of successful complaining.
0:21.2	Also today, should people start taking child benefit again?
0:24.2	What is 50, 30, 20 budgeting, and more importantly, does it work?
0:28.2	Is it time to buy Scottish mortgage?
0:30.2	And do I have to tell HMRC about my savings interest?
0:33.9	I think I might owe quite a bit of tax.
0:36.3	Don't forget, I can stay up to date with all the latest breaking money news.
0:39.4	Just go to this ismoney.com.uk or download the app.
0:44.1	Charles Stanley Direct.
0:46.4	Investing made easy.
0:49.1	Cost effective and flexible.
0:52.8	Using our website or app. with our comprehensive range of investments
0:58.6	trade in shares funds investment trusts and ETFs there's a range to suit all levels of
1:06.0	investor choose your own or consider our ready-made solutions. Charles Stanley Direct. Sign up now.
1:13.2	Investment involves risk.
1:15.1	But first, Crane has been on the case of bad company practice and shoddy customer service since February 22.
1:22.0	And this week marks the 100th Crane on the Case column.
1:25.4	Winning back 1.2 million for our readers, what has our
1:28.7	Helen learned? And importantly, what can we learn from Helen? Helen, congratulations,
	...

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