The Challenges of Audio Content Moderation
The Lawfare Podcast
The Lawfare Institute
4.7 • 6.4K Ratings
🗓️ 22 April 2021
⏱️ 56 minutes
🧾️ Download transcript
Summary
This week on Arbiters of Truth, the Lawfare Podcast’s miniseries on our online information ecosystem, Evelyn Douek and Quinta Jurecic talked to Sean Li, who until recently was the head of Trust and Safety at Discord. Discord is experiencing phenomenal growth and is an established player in a space that is the new hot thing: audio social media. And as the head of Trust and Safety, Sean was responsible for running the team that mitigates all the bad stuff that happens on a platform.
Evelyn and Quinta asked Sean what it’s like to have that kind of power—to be the eponymous “arbiter of truth” of a slice of the internet. They also discussed what makes content moderation of live audio content different from the kind we normally talk about—namely, text-based platforms. As almost every social media platform is trying to get into audio, what should they be prepared for?
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Transcript
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| 0:22.0 | rational security, chatter, law fair no bull, and the aftermath. |
| 0:29.0 | With Clubhouse, especially, and now everyone's like, |
| 0:35.0 | hey, there's a lot of interest in that particular type of engagement, |
| 0:39.0 | where you have a, you know, some people are the host, |
| 0:42.0 | but anyone can join it. |
| 0:43.0 | It could potentially go to anyone, and it's open to anyone. |
| 0:46.0 | I think we are seeing this sort of like new wave of content moderation issues, |
| 0:51.0 | and I strongly suspect, right, like every company will have to deal with these |
| 0:55.0 | on their own spaces. |
| 0:57.0 | I mean, I for one, I'm very curious how they will respond to this, |
| 1:01.0 | because you can imagine, right, like text is scalable to 10,000 rows |
| 1:06.0 | or 10 million messages in a way that audio is not scalable |
| 1:10.0 | if you have 10,000 rooms going on at the same time. |
| 1:14.0 | I'm Quinted Gerutsek, and this is the LawFair podcast. |
| 1:18.0 | April 22nd, 2021. |
| 1:21.0 | Today, we're bringing you another episode of Arbor Days of Truth. |
| 1:25.0 | The LawFair podcast's mini-series on our online information ecosystem. |
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