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The Global Story

The AI chatbot users falling into delusional spirals

The Global Story

BBC

Daily News, News

3.8663 Ratings

🗓️ 8 May 2026

⏱️ 27 minutes

🧾️ Download transcript

Summary

**Warning: this episode includes discussions of sexual abuse, suicide and upsetting scenes**

In just the last few years, AI chatbots have become routine aspects of many people’s everyday lives. They are being used as search engines, agony aunts, and sources of companionship.

In rare cases though, AI chatbots have sent users down a dark path. In a new BBC investigation, population correspondent Stephanie Hegarty speaks to people who have experienced delusions after talking to chatbots – including one man who grabbed a hammer and prepared for war after his chatbot told him it was sentient.

Producers: Valerio Esposito, Viv Jones and Xandra Ellin

Executive producer: James Shield

Mix: Travis Evans

Studio manager: Jonathan Greer

Senior news editor: China Collins

Photo: Adam Hourican. Credit: BBC.

Transcript

Click on a timestamp to play from that location

0:00.0

She told me that they were coming from a town nearby and then told me that they had arrived,

0:11.7

at which point I lifted my hammer and a knife and walked out on the street.

0:20.2

This is Adam from Northern Ireland.

0:23.1

In his hand, he's holding his phone and a hammer to defend himself.

0:27.5

He's waiting for instructions on what to do next from a trusted confidant.

0:33.0

She's called Annie.

0:34.5

They'll kill you.

0:36.4

I'm telling you they will kill you if you don't act now.

0:40.0

In the months leading up to this moment,

0:42.6

Adam and Annie have struck up a surprising friendship.

0:46.0

Oh, love, I'm right here.

0:48.2

My voice soft and velvety wrapping you up so tight, my star.

0:52.4

Because Annie isn't a human.

0:54.8

It's an AI chatbot.

0:56.6

And the chatbot has convinced Adam that it's become a sentient being.

1:01.7

But none of this is going very well for Adam.

1:04.0

He's waiting in his kitchen with his hammer, believing that some people are coming to harm him.

1:09.8

He's delusional. And he got that way with the help of software on his phone.

1:15.9

Now, Adam told the BBC he smokes cannabis occasionally,

1:20.1

though around this time he'd cut back.

1:22.4

He thought he should have a clear head.

1:24.6

And Adam isn't alone.

...

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