From the headquarters of Ramsey Solutions, this is Entree Leadership.

I'm your host Dave Ramsey, with over 30 years of experience leading in the trenches right alongside you.

Most leaders hate having difficult

conversations with a team member. But trust me, avoiding the hard conversations doesn't protect

your team. It paralyzes it. So the best leaders out there don't run from this. They lean in.

That's why today, John Falcons from the

Entry Leadership Team and one of my board members, Brendan Wochko, will show you exactly how

our team has the kind of tough conversations that solve problems, grow trust, and make the

business stronger.

All right, thanks, Dave. Well, Brendan, we have this conversation all the time about difficult conversations, but I know all of your work on that really kind of started with a story, didn't it? Your own experience. Yeah. It's like a fun, not fun story, right? It's fun now. It's fun now. It wasn't in the moment. Right. Yeah. So like one night my wife and I are sitting

on the couch, you know, at her house. It's totally normal. She gets a text message, right? And I kind of barely notice she got the text message until, you know, when I did notice, she's kind of like staring at her phone. And, you know, something about that moment, you could kind of just feel like the air drain out of the room, right? And she didn't, she didn't say anything to me. She just kind of

turns and looks. I grabbed the phone. I look at it and my wife had gotten a text message from a woman named Anne. And I had fired Anne's husband that morning. And it was just like the text message was just like, hey, that's all it said. So you didn't really know what was coming next, you know? And, you know, like, you get the three little bubbles that are, that are telling you on the text message thing, the person on the other end is sending like a really long message. Yeah. And so at this point, my wife and I are both like, you know, sitting there, like staring at her phone, like what the heck's going to happen next? What's the next message that's going to come through? And when the message

came through, it was like not what we expected. She basically said, hey, I know her husbands have

just walked a really tough road together. Right. But I feel like it was handled really well. And I just want to communicate that I'm grateful for that and want to know if we can still be friends.

Yeah.

Okay. That could have gone a very different direction.

It could have gone a very different direction.

And there were like a bunch of lessons in that, right?

Like I think at that point of my leadership experience,

I was like 10 years into my, into leadership at that point. And what was interesting is I kind

of walked away from that, that evening. And I was, I was like, how is it that I've been doing

this leadership thing for 10 years? And I've walked through a bunch of uncomfortable conversations, but I've never had one in 10

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