Thanks for Asking
The Librarian Is In
The New York Public Library
4.7 • 595 Ratings
🗓️ 13 September 2018
⏱️ 38 minutes
🧾️ Download transcript
Summary
Rosa Caballero-Li, manager of Ask NYPL, has all the answers! Rosa tells Frank and Gwen about the ins, outs, ups, and downs of the Library's multifaceted reference service, staffed by real-live human people. Plus: a story within a story presents some guessing game twists.
Need assistance? Have a question? Get in touch with Ask NYPL.
Book Recommendation
Her Body and Other Parties: Stories by Carmen Maria Machado
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The album "Dirty Computer" by Janelle Monae
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Transcript
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| 0:00.0 | Hi, hello. Hey, people. Hey, sexy people. Welcome to the librarians in the podcast where Gwen and Frank talk about books, culture, and what to read next. |
| 0:23.9 | I am the Frank. |
| 0:26.0 | I'm the Gwen. |
| 0:27.7 | And we are those. |
| 0:29.3 | And today we have, we don't, yes, she's not that special really. |
| 0:33.0 | She's sort of boring and uninteresting. |
| 0:35.7 | And I can only say that because I actually knew her back when |
| 0:38.4 | she was a manager of a library, but now she's the queen of information. She's already a media |
| 0:43.4 | star. She's a media star. She doesn't need this little podcast. Oh my goodness. And it's Rosa. |
| 0:51.4 | Hello. It's Rosa who is the, what is your title? |
| 0:56.0 | Manager. Of. Ask NYPL. |
| 0:59.0 | ASK NYPL. Ask NYPL. And what? What is Ask NYPL? |
| 1:06.0 | So we are the virtual reference call center for the New York Public Library. |
| 1:14.2 | Basically everything. |
| 1:15.7 | I mean, when we get questions on the branch level, like we answer the phone of the branch |
| 1:19.2 | and we obviously feel lots of questions. |
| 1:22.5 | Whenever we're like, huh, and we're like, call ask NYPL. |
| 1:27.6 | And I know some people who are your staff, |
| 1:31.2 | like who work on the phones there, |
| 1:32.5 | and whenever I see them socially, |
| 1:34.1 | it'll be like, |
| 1:34.6 | well, |
... |
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