Ted Moser—Tech Tactics for Unforgettable Customer Experiences

Good Money with Derrick Kinney

Derrick Kinney

Investing, Entrepreneurship, Business

5 • 1.5K Ratings

🗓️ 6 May 2024

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

How can you use technology to make your customer experience even better? My guest today is Ted Moser, author of the new book, "Winning Through Platforms: How to Succeed When Every Competitor Has One."

Think of a digital platform like a super-smart tool that helps you keep an eye on what your customers need and want. Maybe you help people manage their money, find their dream home, or get legal advice. Ted's going to share how you can use a digital platform to connect better with your customers and grow your business like never before.

And it's not just about making more money. Ted's also going to talk about how being generous and thinking about the bigger picture can actually help your business stand out. He's got some cool stories about companies that are doing just that. And yes, we totally talk about AI. It sounds fancy, but Ted's got some practical advice on how to use AI to make your business even better, without getting lost in the techy details.

If you're trying to figure out how to keep your business moving forward in this digital world, Ted's got the wisdom and clarity you need.

Buy Ted’s new book HERE.

Are you a financial advisor? Join the exclusive email list for financial advisors HERE.

Get access to Simple Teen Success HERE.

Order your copy of the USA Today and Wall Street Journal bestselling book Good Money Revolution here: https://amzn.to/34hSonE

Book Derrick to speak at your next event HERE.

For daily tips to help you make and save money, follow us on Instagram @derricktkinney

Transcript

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0:00.0	Welcome to the Good Money Podcast, where we believe money is not bad and good people like you should have more of it. That's why we help you
0:14.7	get into the top 1% of your field. Make more money and do more good. Each week we
0:20.3	give you access to the best business minds with actionable advice, impactful
0:24.7	stories, and the inspiration you need to build the career and life you want.
0:29.6	I'm your host Derek Kinney. It's a big question I keep hearing a lot of business owners ask.
0:37.0	How do you keep up with all this tech stuff and still make your customers happy?
0:42.0	Or let me rephrase it.
0:43.4	How can you use technology to make your customer experience even better?
0:48.2	My guest today is Ted Mosher, author of the new book, Winning Through Platforms,
0:53.5	How to Succeed When Every Competitor Has One.
0:56.3	Think of a digital platform like a super smart tool
0:59.7	that keeps an eye on whatever your customers need and want.
1:03.3	Maybe you help people manage money or find their dream home
1:06.4	or get legal advice.
1:07.8	Ted's going to share with you
1:09.1	how to use a digital platform
1:11.3	to connect better with your customers and grow your business like never
1:15.2	before and it's not just about making more money. Ted's also going to talk about
1:19.8	how being generous and thinking about the bigger picture can actually help your business
1:24.7	stand out and he's got some really cool stories about companies that are doing just that.
1:30.2	And yes, we totally talk about AI.
1:32.8	It sounds fancy, but Ted's got some practical advice on how to use AI
	...

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